Customized Offers are the New Fad in Travel & Tourism - How is it done?

Date:   Wednesday , March 23, 2016

Headquartered in Gurgaon, Ameyo\'s customer engagement solutions help businesses to improve productivity & profitability and meet their overall goals of customer acquisition & retention, repeat sales & requisitioning and business process automation.

A traveller\'s mind is a maze; a maze which keeps changing untiringly, keeping track of all the necessary and often unnecessary details. This requires extreme caution & planning, and which makes room for offer-hunting and e-Commerce sites to pitch their custom tailored itineraries to ease a traveler\'s inconveniences.

So, you see the ruckus here? If there\'s already so much on his mind, keeping him busy to make his itinerary and further make it work, a little personalization and background help from service providers would actually take a lot off from his plate. Isn\'t it? Yes, of course it will. His mind is occupied, partially with the dreams of visiting a new, unknown land and partially with attention-to-detail about too many little things.

The travel and tourism industry is flourishing like never before. An increasing number of people are starting to feel the \'callings of unknown lands\'. This feeling has caught a lot of attention recently, especially if we talk about the e-Commerce industry. They are starting to think \'for a travel enthusiast\' - \'like a travel enthusiast\'.

If you casually search on the most prominent web browsers about flight tickets, your search suggestions would be flooded with websites promising the cheapest fares and many more offers. They gage you on your preferences, your search history and your past trips and itineraries. They are ready to walk an extra mile to offer you the most lucrative deals for a hassle-free journey. Now if their suggestions, itinerary, stay recommendations, flights pricing, and other features matches your criteria and budget, there\'s no way anybody would miss it or end up not availing that offer.

e-Commerce has made a huge arrival, and is covering all domains and industries, including travel and tourism. Another noticeable milestone is the emergence of humongous number of start-ups centered around travel and tourism, making web a customer engagement hub. Internet has become a playground for all aspiring travelers, with due assistance being rendered from prominent human assistance providers - 24x7 operational contact centers.

If you make your customers happy, they will make you happier. The same goes with a traveler. If you give them the best offer, an offer they cannot refuse, they will not refuse it. Today\'s age is the age of internet. It is the generation of social media and awareness. People come in well researched. They do their homework. Hence, it becomes pertinent for everybody who wants to sell them customized and tailored itinerary, to be as perfect as one wants it to be. This is where the customer service industry has a lot to offer in terms of specially tailored tour packages or giving invaluable insights.

People often need spoon-feeding, luring and rebuttals. Every e-Commerce site is aware of this. They are now marketing based on their customer engagements, with help from customer services industry. They lure web traffic with the help of tools such as e-cashbacks, e-rewards, jet-miles, added deals and what not. There are offers and deals which can be availed on the first booking and sign-up. These little things and rebates are making a whole lot of difference in preferences that a traveler would have while making a booking or deciding where to stay and which site to keep away from. Customer support & services can help you in positively influencing customer\'s opinion and determine your business growth for betterment.