Clutch Group: Transforming the Legal Process Outsourcing Industry Date:   Thursday , February 26, 2015 In his second year of studies at Harvard Business School, Abhi Shah, Founder & CEO of Clutch Group, started scouting different opportunities to venture into the BPO market. In the end, it was the burgeoning LPO industry that caught his eye: the U.S. legal services market, which was booming, was also beginning to warm up to the idea of sending critical legal work overseas. Sensing that the industry offered great potential for growth, Abhi founded Clutch Group shortly after graduating from Harvard. It has since become one of the fastest-growing and most widely recognized legal outsourcing and consulting firms in the world. Clutch has followed one key mantra throughout its growth: become an integral business partner to your clients. This means helping its clients � the General Counsel and Chief Legal, Risk, and Compliance Officers of Fortune 500 companies � to better understand their data in a number of different legal contexts, such as litigation, investigations and regulatory compliance. A Multi-Shore Model Clutch has also focused on building a global footprint and developing cross-jurisdictional expertise. \"We were the first organization to have a multi-shore model, which other major LPOs have followed. We focus on providing the right solutions to our clients based on expertise, instead of pushing a menu of locations or a particular delivery location,\" says Abhi. With teams and delivery centres spread across the globe including New York, DC, Chicago, London, Zurich and Bangalore, this pure-play LPO is in the process of creating satellite offices in APAC to help their clients\'local needs. Industry Experts Clutch has also made it a point to develop deep industry and client-specific expertise. The company works exclusively with clients in the financial services, life sciences, technology, and energy/natural resources industries. Its business process specialists, technologists and legal consultants focus solely on these key verticals, bringing much-needed, targeted expertise to its engagements. This deep layer of expertise is complemented by a suite of technology � developed both in-house and in partnership with industry-leading technology firms � to create savvy, cost-effective solutions. As a result, Clutch is able to provide a range of solutions that blur the barrier between operational and business insight and that have been directly audited and approved by major regulators across the U.S. and Europe. According to Abhi, this is due to Clutch\'s ability to combine both technological and substantive expertise. Innovative Technology Solutions Technology plays an enormous role in Clutch\'s service offerings. The company\'s predictive analytics tools, for example, allow its analysts to run sophisticated searches across vast amounts of data and to identify complicated trends and patterns. It also allows them to glean insight from legacy data: LAECS, for example, the company\'s Legal Agreement Extraction & Codification System, codifies and digitizes existing legal agreements and contracts. Clutch has also developed sophisticated audio analytics solutions, allowing companies to gain real-time insight into their data and to assess it for compliance, meeting a growing need for companies as they grapple with growing amounts of data amid a changing and complex regulatory environment. Moving Forward Clutch Group is a truly global force in the industry, with over 500 attorneys, technologists and consultants. Clutch has doubled in size and has increased its technology footprint by nearly 100 percent over the past year. Clutch Group has recently launched an Energy and Natural Resources practice and is continuing to develop technology that will allow companies to assess all forms of data on a level playing field and in real time. \"We\'re designing solutions that will identify and address issues before they become boardroom headaches.Our goal is to bring a more forward-thinking, proactive approach to compliance,\" concludes Abhi.