cFIRST Background Checks: Finding Employees Whose History Will Not Haunt You

Date:   Thursday , January 08, 2015

Pre-employment background screening has become an imperative component of the business process that cannot be turned a blind eye. Until a few years ago, organizations were relying mostly on the information provided by the other party, be it job applicants, vendors, customers or the like. With cases of fraud on education certificates, employment certificates and salary slips coming to the fore, it has become essential for organizations to seek and obtained unbiased information from an external professional organization. Viral Vora, Founder, cFIRST Background Checks, too faced the similar problem when he was working on the other side of the table and hiring candidates for both U.S. and India. In this process of hiring, he experienced the pain of getting background verifications done in timely and easy manner. Occasionally, he even burnt his fingers, unknowingly hiring dubious people, putting business and reputation in jeopardy. Understanding both the pain and the impact that hiring decisions can have on business, he started a company to address similar problems for others. Thus, cFIRST Background Checks came into existence in the year 2010 to provide soup-to-nuts background verification services for India, U.S. as well UK, Canada, Europe, Australia and Middle-Eastto its clients.

\'Be Sure\' with cFIRST

cFIRST Background Checks is a tech-savvy employee background verification company that provides un-paralleled ease of business and streamlined communication. Owned by Vora Ventures, the four-year old company is a specialist in providing employment checks, education checks, employment checks, country, state & federal criminal checks, credit checks, identity checks, SSN trace and drug test services to their clientele spread across various verticals including largest Indian & global IT companies, healthcare companies and BFSI organizations.

For instance, Collabera Inc., one of the top 10 U.S. IT staffing companies operating in 30 locations and three continents, was looking for an employee background verification partner who can work with them 24x7 and help them in different countries they operate. cFIRST with its customer-centric approach and technology-driven approach helped Collabera with high quality and speedy background checks. They put in place dedicated client service team for them which work directly with different client delivery teams at Collabera. They get an alert as soon as their checks are completed and stay fully informed about pending checks through the portal. Basant Abraham, Sr. Director, Global Shared Services, Collabera, says \"We have been working with cFIRST now for 4+ years. We have processed thousands of orders through them. We have been thoroughly pleased with their services, turnaround time and their proactive approach. The fact that they can process our request for both U.S. and India as well as many other geographies in the world keeps our life simple. They are not a vendor but a partner to us\".

Positioned as the best with combination of 3 C\'s - Character, Commitment and Competence within employee background verification industry, the Bangalore headquartered company helps customers to increase their quality of hires and reduce hiring cost as well. Apart from offering services in Indian and U.S. markets, cFIRST has also established a strong foothold in other geographies that includes UK, Canada, Europe, Australia and Middle-East. \"We are the crackerjack of employee background verification industry. Most clients find us immensely easy to do business with, because we are technology-driven, topping up the same with all important human touch through dedicated 24x7 client service teams keeping them fully updated. No matter which country they are hiring employees from, we get their backgrounds checked for them,\" says Viral.

Bestowing Best-in-Class Customer Experience

Growth of the company in terms of number and achievements has been incredible. As a part of a select coveted group of companies empanelled by NASSCOM, the technology-driven company has clocked a healthy 54 percent CAGR in the last five years. Strong belief in providing best-in-class customer experience and high quality service at affordable prices are the two major key factors driving the company\'s growth. Thus, cFIRST today has cornered the market by providing services to a large number of small and medium sized companies. \"We invest heavily in technology, people and processes to be amongst the best in business. We are as much driven to leave our mark setting new standards in this space, as we are by our organization growth objectives. It is this drive that keeps us ahead of our competition,\" affirms Viral.

Appreciating Brainstorming and Out-of-box Thinking

Housing a talented pool of 150+ employees, cFIRST lays significant on-going emphasis on 3 C aspects right from the time of induction to the performance of routine activities. The company strongly believes in honing the skills of the employees rather than changing that person for better. \"Idea is to keep innovating and keep challenging,\" says Lourdes Fernandes, VP, Operation. Thus, it appreciates brainstorming and out-of-box thinking that highly motivate the employees within the organization. A basic rule of \'give respect and take respect\' is also followed within the organization no matter how senior or junior an employee is. This boosts the morale of the employees.

Mapping the Future

In the coming days, cFIRST wants to acquire more number of customers from small and medium sized companies. To make its dream come true, the team is consistently working on innovation and technology-driven approach to make easy for small and medium sized business to avail such services.