iServe Financial: An End-to-end Services Provider in Financial & Distribution Space

Date:   Tuesday , October 18, 2016

Have you tied your shoelace to shop for the best financial product that fits your need? Look no farther than this brilliant financial supermarket (iServe Financial Private Limited) that provides a la cart financial products akin to Home loan, Personal loan, Business loan, Loan against property, Credit Card, Car loan, SME loans, Insurance and others. The two-year old iServe is the only financial entity of its class that has both online and offline presence in financial services and distribution space. \"Since we are present online and offline, we are able to reach out to a wide audience and provide them with exceptional customer service,\" asserts Dipak Samanta, Founder & CEO, iServe.

Online & Offline Mode

\"I am absolutely delighted with your service. It is really refreshing to work with a financial advisor who is truly interested in their clients\' needs, circumstances and preferences. What really impressed me was the way you took the time to understand my needs, use your in depth knowledge and lateral thinking to recommend products,\" asserts one among the many elated iServe customer. The company has every reason to be showered with such words. While lack of transparency and convenience has been the bitter truths of personal finance domain, iServe provides an unbiased point of view helping customers with the loans that are right for them.

iServe\'s brilliant website allows users to create a customized quote for their loan requirement, compare offers from 50+ banks and NBFCs (that helps secure the lowest interest rate on all loans), gain knowledge on topics related to personal finance in India and much more. The multiple online tools to search, compare and analyse different kinds of loans help consumers decide a right mix of products, and take advantage of the best interest rates, lowest application fees, highest loan amount, suitable tenure for best suitable financiers and others as iServe has the bargaining prows with all the financiers to serve the client the best possible deal in the market.

On the other hand, the company\'s offline mode brings services to customers\' doorstep and provides complete end-to-end services through its wide distribution network and branches spread across 25+ cities with over 250 finance professionals to assist consumers till the deal is done and delivered, thus ensuring clients don\'t need to visit a bank or any office. The relation doesn\'t end here; iServe provides real human support & service to ensure zero-error.

Once the customer selects the loan/option, he just needs to fill his personal, property and employment details on the portal, compare best suited available options and analyse, and apply online. For speedy decision-making/approval of finance, he can download a list of documents required to be submitted to the financier for processing of the loan and keep the same ready. Post this, team iServe calls him within 24 hours to meet and discuss FAQs, explain his requirement, understand the available & the most suitable option, and choose the right offer. Client then fills up the loan application form and submit the required documents.

The Unique Approach

Working on the path of Simplify, Transparency, & Privacy, iServe decodes all the financial jargons and make things simple to understand for consumers, and maintains complete transparency at all levels with all the stake holders, customers, financiers & employees. The single point of contact for the entire process ensures that private information stays private, unlike other similar providers who sell clients information to third party or loan fulfilment agencies. \"We try to reach every corner of the country and ensure that we offer a brilliant experience every time. We are sure that word of mouth will prevail and we keep providing excellent service and ensure transparency in all transactions. Having the right attitude of customer service is our best strategy,\" says Rahul Bhaik, Founder & COO, iServe.

Leveraging their past experience in the financial background, Rahul & Dipak sensed the opportunity in this market since the industry lacks players who can help people with their personal finances. \"With our service, we are helping the people of India get free financial services easily. We have simplified the entire process and provide end-to-end support to ensure that the common man benefits in every way. We also offer customized services for every requirement,\" vocals the duo. Emerging as a one-stop-solution for multiple financial products, the company has extended its services beyond the quote level to serve the customers better.

The Bright Future

The employees are extremely customer oriented, and perceive them as the topmost priority. iServe provides its employees with regular training on the latest technologies, techniques and methodologies to ensure that they are efficient at all times and follows best practices. Guided by highly experienced board of advisors (comprising of Harish Pandeya, Anirudha Tapariya, & Nilesh Shah), the company is looking at 6x jump on the bottom and top line and will soon be launching its e-Commerce based credit card website. With its current presence and revenue model, a multi-fold growth seems not a far off dream.

Key Management:

Dipak Samanta, Founder
A retail financial asset expert who converts CAN\'Ts into CANs and DON\'Ts into DOs, Dipak has created the most secure, consistent and reliable system to bring financial products to his clients.

Rahul Bhaik, Founder
Coming with 15 years of banking experience, Rahul helps build iServe products not just around the customers\' expectations but while also catering to their unrealized dreams.

Krishna Iyer, Founder
His foresightedness powered Krishna to help companies like ICICI Bank, FinEng Solutions, Cognizant and their senior management teams to reach their true potential.

Sasanka Panda, Founder
A technocrat at heart, Sasanka has 20+ years of experience in building systems and setting up new IT businesses.

Partners: Kotak, Deutsche Bank, SBI, DHFL, HDFC, PNB Housing, IndusInd Bank, Standard Chartered and many others