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July - 2015 - issue > In My Opinion

What is your Digital Maturity quotient?

Ashish Mahadwar
Executive VP & GM, Emerging Business Group -Computer Sciences Corporation
Thursday, July 2, 2015
Ashish Mahadwar
Dave Winer wrote about "Disintermediation" 10 years ago! This profound statement describes the impact of internet and all that we call 'Digital' today in a simplest way. Contours of the digital transformation needed today by the enterprises were not defined 10 years ago but the foundations were surely laid then. The extent of disintermediation however goes beyond aggregation and repackaging - impacting every enterprise and human being today.

Driven by digital consumerism and being pushed to the corners by digitally enabled nimble disruptors, most enterprises are changing the way they think about technology. The astonishing pace of innovation is leading to a race to survival. Cloud, Mobility, Social, Analytics, Big data, IoT, Robotics and sensor technologies have been spoken about for some time now. Digital leaders across industries have been successful in monetizing these technology levers - not independent of each other - but by combining them. Design first thinking and re-imagining core parts of the business, or entire business models, is the call of the day. The barrier to entry in any market is significantly reduced, and the focus is on time to value. Tectonic convergence of these technologies is a key to success for enterprises. This convergence of technologies is disrupting the business environment dramatically and dynamically.

Let us look at the top three disruptive transformation opportunities driven by convergence of technologies.

Digital Automation enabled by Big Data, IoT and Autonomics is changing the way enterprises leveraged their human capital and the ways they manage the business. This is not just in manufacturing or supply chain processes, but in core knowledge based processes where human intervention was hitherto considered essential. This disrupts the very fabric of society but adds new dimensions to the innovation canvas. Automation allows disruptors to completely change the business models and in a matter of days, destroy business barriers painstakingly built over years.

Digital Eco systems are changing the way businesses interact with their customers and with their business partners. Cloud and Mobility enabled platforms, aided by data science driven decision engines, are allowing businesses to interact in real time thereby delivering richer experiences to the customers. For example, retailers today can deliver seamless customer experience by digitally stitching together product customization, shopping, delivery, mobile payment, loyalty management and customer service — probably delivered by multiple partners. Digital eco systems also allow enterprises to be nimble and agile yet build a niche identity — allowing rapid expansion globally. Enablers and providers of such ecosystems are very rapidly expanding their presence.


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