Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economies of scale, business risk mitigation, and superior competency have all led to the exponential growth of the BPO industry.
A BPO service provider administers and manages business processes for its clients. Pranav Dalal, Office Beacon' CEO, came to aid of thousands of companies when he launched operations as an untraditional Business Process Outsourcing company in 2001.
Pranav Dalal's journey into business has been punctuated by ventures into several other industries. He began 25 years ago in the telecommunications industry, followed by stints in finance and IT before moving from Toronto to Los Angeles to work with an incubator firm that hatched several successful Internet startups, amongst them PCMall.com and MacMall.com.
"In late 2000, I traveled to India and rented an office, hired five employees and started a business-all within one week,"recalls Pranav. "With some lucky breaks and a lot of coldcalling, I was able to drive enough business that I now have more than 1,500 full-time employees in four countries, without partners or investors.

Exceptional Delivery
The benefits experienced by Office Beacon clients are that their work is produced faster, cheaper and with greater quality by utilizing an offshore labor force. Over the past five years, the company has also expanded into offering sales; marketing and lead generation software solutions to complement its current service offering.

Untraditional Offerings
The firm provides end-to-end solutions. "Office Beacon implements unique and revolutionary software combined with high quality services and competitors simply cannot compete since they only offer one piece of the puzzle," adds Pranav.