The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

April - 2009 - issue > Cover Story

Infogain: Servicing Through Relationships

Poonam Bhattacharya
Wednesday, April 1, 2009
Poonam Bhattacharya
Infogain’s President and CEO Kapil Nanda loves golden-haired English Setters. His pet Sketch is gentle and affectionate and reminds one of how Infogain treats its clients. And just as how English Setters are known for their hunting abilities, Infogain has got its act right in spotting growth opportunities and winning customers despite the slowdown. Infogain’s business from its top ten clients has continued to grow since the beginning of the macroeconomic downturn. Also, the services company headquartered in the Silicon Valley (Los Gatos, California) has not lost clients but instead its clientele has grown to close to 100. And Nanda insists that the performance ? stellar, given the times we are going through ? has very little to do with the competitive rates Infogain offers its clients.

Instead, he attributes Infogain’s success to the relationship his company shares with the clients. Over the past 18 years, Infogain has acquired customers through its perfect understanding of the business elements of its customers’ products and their business landscape. Today, says Nanda, Infogain is what can be termed a development-to-deployment company.

“When we work with a client servicing a specific part of its business process, we try to understand the impact the process will have on the rest of the business. Based on that, we develop tools, deploy them, and integrate them with the other business systems in the company,” says Nanda, explaining how his company is different from the services behemoths that restrict their presence to the specific projects they handle.

“We are a long-term partner, and our clients look at us that way,” he says, describing the company he started in the early ’90s.Infogain has built deep domain knowledge over the years in four specific verticals: retail, the claims processing area of the insurance industry, enterprise, and independent software vendors (ISV) and software as a service (SaaS) companies. And underlining all its relationships has been flexibility, commitment, and mutual understanding.

Two Way Communication

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Reader's comments(4)
1:I have worked with Kapil in past for UK office and would more than agree that he is very Soft Spoken person, Sticks to his commitment to his employees and works on empowering others on Goal Setting & achieving Corporate Objectives. He has roughed good & bad Economies while growing steadily without loosing Focus on Niche areas of OPD with some enviable Clientle. Kapil, good luck to you on further growth for Infogain. Best regards, Rajesh Rao.
Posted by: Rajesh Rao - 04th May 2009
2:Informative news. Kapil nanda's task is to make people capable of joint performance, to make their weaknesses irrelevant, says the Management Guru Peter Drucker. It creates harmony in working together - equilibrium in thoughts and actions, goals and achievements, plans and performance, products and markets. It resolves situations of scarcity, be they in the physical, technical or human fields, through maximum utilization with the minimum available processes to achieve the goal. Lack of management causes disorder, confusion, wastage, delay, destruction and even depression. Managing men, money and materials in the best possible way, according to circumstances and environment, is the most important and essential factor for a successful management.
Posted by: mulavana parameswaran bhattathiri - 18th Apr 2009
3:Hi Kapil Nanda

Am kean Interested with the job u have served till now

TRUGlobal Inc
Posted by: Diwakar A - 12th Apr 2009
4:hi iwiil join your company
Posted by: Magesh nayar - 03rd Apr 2009
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