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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

November - 2010 - issue > 10 Most Promising IMS Companies

Infinite Concentrating: More on IMS

Hari Anil
Tuesday, November 9, 2010
Hari Anil
Infrastructure management is a critical function where even minutes of downtime can cripple a client’s business and this makes most global companies unwilling to hand over control of their networks to offshore companies. Infinite Computer Solutions, founded by Sanjay Govil in 1999, with its onshore and offshore business model, is fully prepared to seize this opportunity. The company which started with AMS as its offering is now focusing more on IMS business, trying to make the most of the massive $126 billion global IMS market, currently dominated by the likes of IBM, EDS and CSC. A recent Nasscom report shows that revenue from IMS will triple from its current levels as a result of the steep growth seen in RIM, Cloud Computing and Shared Services.

“By 2014, we hope to achieve one third of the company’s revenue through IMS services.” says Upinder Zutshi, Managing Director, Infinite, who sees the company’s IMS services gaining a steady momentum. The IMS offerings in the company revolve around its expertise in remote infrastructure and network management, enhancing data center and IT security services, production support and End User Computing Services. Its focus is towards building capabilities that enable it to offer end-to-end IMS as a Managed Service Offering and this has led it to make investments to build capabilities; both in Infrastructure and in people.

The Build Operate Transfer (BOT)/BOM model that the company uses helps its customers to leverage on its infrastructure, technology, people and process to save huge investments. This model works very efficiently, especially for its customers, as they can focus on their business functions and leave the technology to Infinite. Further, the company’s approach has been to partner with customers to ensure their success with accountability for their IT. This approach helped in developing Infinite’s capabilities in the IMS space.

The major competition in the IMS space comes from large MNE’s which have mostly adopted the approach of taking over the customer’s IT assets. Small and medium Indian firms cannot adopt this approach as they lack the size and capabilities required for it, so Indian companies focus on providing remote support. Infinite, with its expertise and infrastructure that enables provision of managed services, has built competency to compete in this space. The company differentiates well with not just the capability, but understanding of customer strategy or vision.

In the IMS space the company has faced three major challenges; foremost being the limited expertise in the Indian market, the financial slowdown across the U.S. and the Europe, and its focus towards building a capability to offer managed IMS services and the early decision it took to invest in capabilities that would enable it to manage client infrastructure end-to-end. The company has managed to successfully address all these challenges over time. This has been done by successfully retaining and up-skilling existing talent to overcome the limited expertise available in Indian market. By providing clients with IT services that helped them to have substantial savings on their IT, the company assured its clients who were nervous about an uncertain future. Infinite’s early decision to invest in capabilities that enabled it to manage client infrastructure has paid off, providing it with experience in this space to effectively compete with its global counterparts.


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