Genpact, WNS and Transworks: Top three third-party BPO units
As per the annual NASSCOM survey on IT industry performance Genpact, WNS and Transworks were declared as the top three third-party BPO units in India. The ranking list released recently also includes the companies that are headquartered outside India.
According to NASSCOM’s outgoing president Kiran Karnik, the ITES-BPO segment continued to grow at a storming pace, to record export revenues of $8.4 billion in FY07 (2006-07). It also expects segment revenues to grow at around 30 percent next year to mark exports of $10.5-11 billion in FY08 (2007-08).
“The domestic market has also contributed to the growth of the segment as a whole and we expect the current momentum to continue considering the large addressable market that it offers. Overseas M&A (mergers and acquisitions), along with increase in scale and depth of existing service lines, has complemented the growth of this segment,” Karnik said.
According to Nasscom, the ITeS-BPO employee base has grown to 553,000 in 2006-07 from 415,000 in 2005-06. The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-07 from $0.9 billion in FY 2005-06, illustrating a significant increase in demand.