The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.
July - 2010 - issue > Tech Buzz
BPO Industry Eyes Next Generation Growth
Roshna Sankar
The NASSCOM BPO Strategy Summit 2010, held in Bangalore, has provided a platform to help the firms in aligning businesses with strategies and capabilities that will work. Like most other industry segments, the Indian BPO sector too is beginning to look up. In the words of NASSCOM President Som Mittal, “The Indian BPO sector, which started as a $1.6 billion market has seen a CAGR of 31 percent and will cross the $14.7 billion mark by the end of 2010.”
The summit tried to find out what the new geographies that should be in focus are and how much the domestic sector has to offer. The experts from the industry discussed the new technologies and verticals. The conference offered the participants tactical strategies that can be used to transition resources, measure benefits and risks, engage stakeholders, and manage relationships as well as detail how organizations can capitalize for maximum advantage.
|
|
