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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

The Business of Making and Keeping Promises

Mathew Augustine
Principal & COO-Hanna Global Solutions
Friday, June 1, 2012
Mathew Augustine
Almost all human interaction is about making and keeping promises. For a company that delivers services to its clients, it is ONLY about making and keeping promises.

A promise to someone is the setting of an expectation in the mind of that someone that something will happen at a certain time. Typically, that something, and that certain time, are variables, and can be negotiated, with more being done faster for a higher price.

What are the categories of promises?

1. Voluntary promises – No one is asking, or forcing one to make it.It is volunteered to a client, with the expectation of getting something back from the client (increase in relationship 'equity').

2. Discretionary promises – one agrees to do something that is asked for. It is not required by the client by way of contractual obligation, or to meet a committed service level and you can say not without compromising the relationship with the client.One could say no to either the content, or the deadline of the promise.


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