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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

November - 2009 - issue > Spotlight: BPO

Sutherland Global: Maximize Customer Lifetime Value

si Team
Tuesday, November 3, 2009
si Team
A global Business Process Outsourcing (BPO) and Technology Enabled Services Company founded in 1986, Sutherland Global Services offers an integrated set of front and back office services that support the entire customer lifecycle. By combining highly trained people with state-of-the-art technology, deep domain knowledge, and proven business methodologies, Sutherland collaborates with clients to help them excel and gain a competitive edge in their industry while maximizing their customers’ lifetime value.

Since its inception, Sutherland has remained focused on a single mission, to “help improve their clients’ efficiency and productivity while delivering measurable results.” As the largest organically grown BPO in the industry, Sutherland offers a balanced portfolio of services comprised of Business Transformation Services, Business Process Outsourcing, and Technology Enabled Services.

These services operate across the entire lifecycle of Sutherland’s clients’ customers and touch the revenue side and the cost/expense side of the client’s P&L. In order to flawlessly execute this strategy of delivering measurable results across the entire lifecycle of clients’ customers, Sutherland seamlessly combines these offerings in a manner which is referred to as integrated BPO. The focus here is not just on reducing cost, but on driving clients’ business performance improvement across processes that cover increasing revenues, reducing costs, improving cash flow and capital utilization, maximizing customer satisfaction, and enhancing the clients’ overall competitive position.

Sutherland’s services are provided to leading global corporations across technology, telecommunications, financial services, insurance, government, travel, retail, and healthcare verticals.

Headquartered in Rochester, New York, the company operates 24 delivery centers in the U.S., Canada, India, Philippines, Mexico, Bulgaria, and Nicaragua, employing over 24,000 professionals and growing. These professionals excel in delivering Business Performance Improvement, not just Business Process Improvement.
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