Satish Kumar's office is bustling with activities. As the captain of GLOPORE IMS, a pure-play IT Infrastructure and Service Management (IMS/ITSM) company with its presence in tier I, II and III cities in India, and with global presence in UK and the U.S., the man with vision has made brilliant plans to capture the Indian and global IMS market. As long term outcome based strategic business partners, GLOPORE IMS delivers ITSM Excellence through Managed IT Services, Remote Technical Support Services, Transformation Consulting & Training Services, IT Infrastructure & Technology Solutions and Service Management Consulting Solutions to its customers, globally.

Infrastructure management is a critical function where even minutes of downtime can cripple a client's business. Still, due to the high level of expertise, time and cost involved, companies are ready to selectively source this from independent vendors to manage it for them. The IMS market which was at $1 billion in 2011, is undergoing a sea change and we are witnessing a new decade of strategic shift for IT services organizations from being a 'one factory, one customer' model to a 'one factory, all customers' model.

Today customers do not have a problem working with service providers who are strategically working with their competitors. This comfort zone between companies is observed by GLOPORE IMS and Kumar tends to use this technique as their key shared services value proposition in the coming years to deliver cost effectively. This has in fact helped the company gain multiple customers in the last fiscal year. Two years back it was considered as a challenge and now things seemed to have changed with proven highly matured chinese wall insulated shared services hybrid delivery models. The challenge has been well addressed where the comfort zone has been achieved. Hence, the shared service model is the new trend that the industry is following and GLOPORE IMS has been able to break through the competitors.

The dearth and opportunity

Back in 2005, when Satish Kumar was still working for a multinational company, headquartered in the U.S., he found the growth opportunity in IMS. After an in-depth discussion with several industry experts and veterans, he returned back to India for good to incorporate GLOPORE IMS along with Ashwini SKumar and Dr. Srinivasa Rangan and incubated from IIM, Bangalore-NSRCEL. Satish Kumar is the Chairman & CEO of the company whereas Ashwini SKumar and Dr. Srinivasa Rangan are the co-founders and Directors of the organization.