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November - 2016 - Special issue > Company of the Month

Sreesaila: Empowering SMBs with Process Oriented IT Infrastructure Support

Susila Govindaraj
Monday, November 14, 2016
Susila Govindaraj
Enterprises hanging their hats on their system administration & support teams not only have to wrestle with the incessantly increasing cost (though there isn’t any increase in systems/services), but also have to endure the turbulence caused by the attrition of those staffs. In addition to this, SMEs also suffer with ineffective backup & restoration as well as unavailability of services & systems – devoid of SLAs. Coming as a saviour, Sreesaila Networks provides process-oriented IT Infrastructure Support (using ITIL/ITSM model) to SMBs & SMEs with its ideal end-to-end Remote IT Infrastructure Management services – boon small organizations can only dream of. And it does this without burning a hole in its customers pocket, using open source tools & technology and SME-friendly element based pricing where customer pay only for what they use.

Debuted in 2010, Sreesaila provides end-to-end IT Infrastructure Services (including vendor co-ordination/management) as per its 5S Model: Solution (Planning & Designing IT Infrastructure Solution), System Integration (Install, Setup & Commission as planned), Support (ITIL/ITSM based Operations & Maintenance Support), Sustain (Maintaining the SLAs to up keep the IT Availability) and Scale-Up (Continuous Improvement of SLAs & IT Availability). Though Sreesaila’s indomitable service delivery model (ISO 20000 compliant) doesn’t have much competition, the company had to outsource marketing function to professionals, since there is still resistance from customers to change from traditional mode of support to outsourcing the IT Infra support function. However, with its fame spreading like wildfire through its customer-turn-advocates and industry networks, this member of HYSEA & FICCI has been doubling its revenue annually.

Delivering as Required & as Promised

This Hyderabad-based organization ensures 99.95 percent availability of IT infrastructure spread across the globe by delivering remote monitoring and managed services from Remote Infrastructure Management center. Sreesaila’s well-planned business continuity strategy for efficient Backup & Disaster Recovery leaves no chance for fire fighting, thereby enabling customers to focus on their core business with a peace of mind regarding IT Infrastructure. This facilitated this technology-agnostic & platform-agnostic company to gain a reputation as an entity delivering right solutions as required and as promised.

Sreesaila’s framework takes into account management of applications & services hosted within a datacenter. Its management layer interface provides real-time information on availability, performance and provides faster root cause information. While the service management layer consists of tools for incident management processes, and automated troubleshooting/ticket assignment, the framework’s real-time dashboard provides information on infrastructure’s health and service management. The automation helps in managing incidents by triggering/orchestrating auto-resolution scripts or Service Process automation helps by forwarding tickets to the most skilled and appropriate resources.

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