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October - 2015 - Special issue > Channel Partner of the Year - Salesforce

Pegasys Information Technologies: The Customer Success CRM Company

Rashmisree Deb
Assitant Editor-siliconindia
Monday, September 28, 2015
Rashmisree Deb
In today's gung-ho business world, practice of dealing with existing customers and flourishing business by acquiring more customers into loop is not only of paramount importance but also a dilemma. Installing an effective CRM system will definitely enhance the situation and help in challenging new ways of marketing the business in an effective manner. Therefore, in this contemporary era of business, every enterprise should have a full-fledged CRM system to match with all the business needs. Sensing these intricacies long ago, Pegasys Information Technologies a global professional IT Services company was established in 2002 in Michigan, U.S. by Ramesh Bhandari (Co-Founder & MD) and Sreedhar Bhandari. The growing popularity has given the company a much needed push to open a development centre in Hyderabad in 2007 and expanded to Bangalore in 2009.
Ramesh always believes that to endure the road of success, you need to stay one step ahead of the competition. It is this ethos that propelled him to build his forte in CRM since 2005 when Salesforce.com World's No.1 on-demand CRM software provider was in its nascent stages. His extensive domain experience, passion, commitment and most importantly, alignment with Salesforce's philosophy have lured Salesforce to tie knot with Pegasys. We are one of the early adopters of Salesforce in U.S. & India and have vast experience implementing for customers Worldwide. Since last three years, we are focusing widely on Indian market and today we have become one of the preferred partners for cloud-based CRM services, proudly proclaims Ramesh.
The CRM Champion
Pegasys provides end-to-end Salesforce CRM services that include implementation, consulting, integration, data migration, application development, support and training to its esteemed clients across the globe. The venture vests its focus on breakthrough technology and continues innovation along with strong commitment to quality. Pegasys award winning CRM solution delivers powerful business benefits and a better user experience to their customers. Today, Pegasys is a leading on-demand CRM services company that has earned far-flung industry recognition as a leading provider in the realm. The venture also takes great pride in its strong team of specialized and dedicated professionals in Salesforce. Currently, Pegasys has 30+ certified Salesforce consultants who are certified in Salesforce Admin (201) and Developer (401). With a strong team of training experts, the company also provides in-house trainings to its employees at regular intervals.
Pegasys Wow Philosophy
Born with the philosophy Customer Delight, Pegasys helps companies decide on the right on-demand CRM solutions and services, increase profitability by improving customer value and reducing CAPEX which moves to OPEX with Salesforce implementation. The company also helps them to streamline their customer service processes to ensure consistent high level of service, quick response times, accountability and problem resolution. Salesforce CRM is intuitive, user-friendly and the ease of development or customization is very rapid. Unlike any SAP or Microsoft/Oracle CRM, Salesforce CRM implementation takes one-third of the time taken for SAP or Microsoft/Oracle CRM implementation. Today, companies have a crystal clear knowledge about Salesforce CRM and they vouch for its services,Ramesh adds.
An Effective & Flexible Work Milieu
Unlike any other company who treat their employees as just another expense, Pegasys see its people as valuable assets and adopts various innovative ways to attract and retain them. The team of over 250 professionals (few of whom hold over 18 years of industry experience) at Pegasys is entertained with open and flexible environment with a strong essence of trust within the team. Work from home options and flexible working hours amongst others are not only acceptable in the organization but also encouraged as it delivers exceptional results. My expertise lies in people management. With an experience of 15+ years in this field, I have been able to retain people for more than a decade. This is a pure intellectual industry, as long as you respect them, nurture them, make them grow and value them they are with you,says Ramesh.
The Road Ahead
Exploring an immense opportunity for Salesforce in Indian market, Pegasys envisions doubling its headcount in the next one year. The company is also looking forward to foray into the South and West market Chennai, Pune and Mumbai, in the coming years.

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