March - 2013 - issue > View Point
Outsourcing in 2013: Leveraging tech disruptions to crack the new-age jigsaw puzzle!
Krishnamurthy R
Senior Vice President & Head of Global Delivery,-Collabera
If there’s a magic sauce in any IT Service provider’s cache, now is the perfect time to serve it for full effect! The outsourcing industry has clearly reached an inflection point of sorts. In the IT world, outsourcing is one topic that continues to make news – for good or for bad – in the global business milieu. Let’s examine a few key trends: larger business trends as well as those tech paradigms that are redefining the ways of an enterprise’s functioning and propelling the industry into a new age of Outsourcing in 2013 and beyond……..one that’s more agile and increasingly disruptive.
Firstly, customers have become more mature. By virtue of dealing with IT Outsourcing on a global scale for over two decades, I can safely say that this is evident from the way customers’ demands have changed today. In line with their shifting priorities and business needs, customers are looking for more flexibility, nimbleness from their partners.
Gone are the days when most companies outsourced IT work to just one big provider – with the thought of avoiding complexities that might crop up while dealing with multiple providers. With the needle having moved significantly, supplier optimization/replacement is underway, to include more nimble and flexible partners – those whose strategy is aligned with that of the company.
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