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December - 2014 - Special issue > si 50 Fastest Growing Companies

NovelVox: Equipping the Contact Center Industry with Unmatched Perfection

Anamika Sahu
Thursday, January 8, 2015
Anamika Sahu
Before NovelVox, unified communication solutions for the contact center industry solved business requirements at a single point in time. Solutions had no room to grow and adapt to the changing market conditions demanded by customers. NovelVox thought this was wrong.

NovelVox's flagship desktop unified communications product iAgent Designer emerged as the game changer. It not only creates the solution the customer requires, but also has the ability to grow the solution to match future changing market conditions and customer expectations. This is done by extending the current functionality of the solution by using iAgent's unique drag and drop designer that is easy to use and requires no coding, thus satisfying the business requirement without any further additional expenditure.

This is just one of the magical potions of NovelVox. The company has several such solutions in their magical box for the contact center industry that provides the flexibility to clients to adapt their solutions to their constantly changing business without any additional development costs whilst protecting their initial investment. This has helped the company grow year-on-year and its software development team has increased by over 500 percent today and is still growing rapidly. With its headquarters in Haryana, NovelVox has been providing contact center software solutions to prominent names in the BFSI, telecom, IT and government sectors since 2009. Today, the company has grown leaps and bounds and is well positioned in the contact center industry and is known for its innovative software development act offering high value with flexibility combined with exceptional customer services and satisfaction. "We create software solutions to help our clients engage with their customers better and equally importantly, we save them money," says Amit Kumar Gandhi, India Head, NovelVox.

Every unified communications and contact center technology offered by NovelVox is an inexorable effort by the company that has taken shape only after meticulously working with the demanding customer base. NovelVox products helps customer service representatives to succeed, it empowers supervisors to meet contact center performance metrics with real time views of CSR activities and provide transformational management insights through multiple views of current contact center activity among others.

The Unmatched Expertise


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