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MWatch: An Integrated IT Infrastructure Management Services Platform from MindTree

ST Team
Tuesday, July 5, 2011
ST Team
MindTree, a global IT and Product Engineering Services Company, launched an Integrated IT Infrastructure Management Services Platform, MWatch. MWatch provides CIOs and IT Infrastructure Managers with a built-in monitoring and management tool encompassing their entire infrastructure from desktops to servers, increasing IT and service efficiencies and reducing costs.

“MWatch is a secure platform that facilitates consolidation and provides a complete view of the infrastructure, enabling CIOs to optimize IT performance, streamline work flows and eliminate unnecessary expenditures,” says Ram C Mohan, SVP & Head, Infrastructure Management & Technical Support, MindTree Limited. The service is available for both on-premise and cloud based infrastructures and its deployment was backed by MindTree’s built-in security framework, ENACT (Environment Access Control terminal).

The platform is based on ITIL v3 guidelines with event, incident, problem, configuration and change management integrated with service desk support. It features a correlation engine and a built-in knowledgebase, which maps infrastructure elements to specific services for proactive problem solving. MWatch automates standard operational activities, eliminating daily manual processes and errors. It also improves governance with a common dashboard for services, intelligent integration of a federated database, enterprise-wide pre-processed reporting, and framework compliance tracking.

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