Infogain’s President and CEO Kapil Nanda loves golden-haired English Setters. His pet Sketch is gentle and affectionate and reminds one of how Infogain treats its clients. And just as how English Setters are known for their hunting abilities, Infogain has got its act right in spotting growth opportunities and winning customers despite the slowdown. Infogain’s business from its top ten clients has continued to grow since the beginning of the macroeconomic downturn. Also, the services company headquartered in the Silicon Valley (Los Gatos, California) has not lost clients but instead its clientele has grown to close to 100. And Nanda insists that the performance ? stellar, given the times we are going through ? has very little to do with the competitive rates Infogain offers its clients.
Instead, he attributes Infogain’s success to the relationship his company shares with the clients. Over the past 18 years, Infogain has acquired customers through its perfect understanding of the business elements of its customers’ products and their business landscape. Today, says Nanda, Infogain is what can be termed a development-to-deployment company.
“When we work with a client servicing a specific part of its business process, we try to understand the impact the process will have on the rest of the business. Based on that, we develop tools, deploy them, and integrate them with the other business systems in the company,” says Nanda, explaining how his company is different from the services behemoths that restrict their presence to the specific projects they handle.
“We are a long-term partner, and our clients look at us that way,” he says, describing the company he started in the early ’90s.Infogain has built deep domain knowledge over the years in four specific verticals: retail, the claims processing area of the insurance industry, enterprise, and independent software vendors (ISV) and software as a service (SaaS) companies. And underlining all its relationships has been flexibility, commitment, and mutual understanding.
Two Way Communication