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Cloud and Mobility will shape the future of the Industry

Chiradeep Rao
Regional Director, India & SAARC-Extreme Networks
Thursday, January 3, 2013
Chiradeep Rao
Extreme Networks, Inc. (NASDAQ: EXTR) is a provider of high-performance Ethernet switching for cloud, data center and mobile networks. Based in Santa Clara, CA, the company with a market cap of $350.76 Million has more than 6,000 customers in more than 50 countries.,/i>

Juggling with hats

Juggling with all the hats that I wear, my initial challenge lies in building the new team and keeping the existing team aligned to focus on large opportunities in the space of data center and enterprise mobility where innovation and change is frequent in the market place.
I also ensure that our messaging goes through our partner community as well. We work with these people on a calendar basis to aid their presales trained on the latest developments in tune with the offerings we make to our customers. Today, a lot of these partners would probably be selling gears from several vendors, so it is important that we get our message and view as a buyer for them. Hence, our current priority is to work on projecting and getting the same end message delivered to the customers that we need.

Making customers happy is a major challenge and we foresee it as an opportunity to grow. We have a quick assessment of support infrastructure and capabilities and a detailed plan that includes the support capabilities to the next level and customer satisfaction details, which helps leverage better business deals.

The Discernment

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