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April - 2015 - issue > CXO View Point

Capturing Value from Next-Generation Infrastructure Management Services

By Arvind Mehrotra, President & Global Business Head, Infrastructure Management Services, NIIT Techn
Thursday, April 9, 2015
By Arvind Mehrotra, President & Global Business Head, Infrastructure Management Services, NIIT Techn
NIIT Technologies (BSE: 532541) is a Noida based IT organization offering services in application development and maintenance.

In the case of infrastructure management, being prophetic about the future is like trying to read a pattern in the constantly shifting waves in the ocean. The changing nature of infrastructure technology - from ensuring applications and infrastructure uptime to being a technology enabler - has initiated the need for new approaches and thought leadership. The industry is moving from IT craftsmanship to an era of IT Industrialization with the adoption of ITIL v3 framework - making organizations more mature. However, with maturity, bureaucracy and rigidity have also seeped in, which has widened the gap between IT goals and business requirements of a stable IT infrastructure.

Today, data, applications and processes reside on different platforms, such as cloud, desktop and mobile. The thrust on aligning IT services with business strategy is imperative and organizations need a rethink on how to leverage existing technology assets and emerging trends to design, provision, and maintain IT infrastructure for both external and internal clients of an enterprise. According to a 2015 State of the Network Study by Network World, IT executives need to focus on cloud computing (31 percent), mobile devices (28 percent) and desktops (24 percent) to deliver measurable business value through IT. IT leaders who can quickly adapt to these platforms will be able to bridge the growing gap between business and IT, and meet ever-evolving customer expectations.

Hence proficient and parsimonious infrastructure management has become the lifeline of any organization. According to the recent estimates by Ovum, the market size of IMS is expected to reach $770 billion this year. In order to cater to such a huge market, IT infrastructure, beyond mere installation, needs to be configured and updated to ensure that the IT environment is secure, productive, and modernized. With this understanding, IT leaders need to align IT goals with enterprise strategy for improved availability, reliability and performance of the IT infrastructure. We visualize the need to rapidly strike the right balance between IT industrialized solutions and business optimized solutions. The next wave as we would like to call it "Outsourcing 3.0" is about IT transactions being carried out in a factory model thereby ensuing business assurance in addition to being a value addition. Organizations now expect IT to be nimble, to be able to react to changing business scenario and sustain the business value.

Trends to Follow for Effective Infrastructure Management

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