Like all technology businesses, IT Services Companies are expected to demonstrate a capability to understand business problems and provide suitable IT Solutions in all their client engagements. They have to continuously go beyond stated problems and envisage intelligent solutions. This inevitably puts a lot of premium on talent and individualism. However, ideas and solutions are not everything. Effective execution of them is equally important. This involves people with different skill sets, temperament, and proficiency in working together in concert as a team. Individual goals have to be subsumed to team goals here.

There is always this very delicate interplay between individualism and team work, the seemingly disparate elements. They are delicate in the sense, that quality of individuals and cohesion of the team tremendously impact the quality of the outcome. They are disparate in the sense that promoting one oftentimes is at the cost of the other.

Building solid cohesive team of highly talented individuals is however the key to success in IT Services business.

There is more than one ways of building a cohesive team. What has really held us in good stead so far are the following fundamental tenets:

1. Respect the customer and business: Without the business there can be no individual or team glory. Individuals and teams must always look holistically at serving the long term interest of the client and, in turn, the business. Ingenuity and good intentions are meaningful only if they are able to deliver substantial business benefits to clients at the right time, consistently. The individuals must therefore act with due diligence and ingenuity and at the same time engage with other individuals with the best interest of the client in mind. Teams and individuals should be judged and rewarded on the basis of results delivered to client.