One of the leading Africa-focused banks in Zambia had a legacy system for customer on-boarding. The processes were manual and involved a lot of paper work. The need of the hour was to have a more modern solution that would reach out to their customers via digital channels. At the same time, the bank was also looking for a solution that could automate and manage the entire procedure, so that processes like account opening and KYC could be made more agile and visible. AWPL implemented a new digital solution powered by the Anthill innovation fabric that enabled omni-channel support for customer on-boarding. The solution was FATCA compliant and facilitated the bank to reach out to the customer via newer channels like portal, mobile and even walk-ins. The solution also eliminated the need for the customer to fill in paper-based forms or even submit photographs. All the above information is captured digitally including the customer's fingerprints as a part of KYC.

Dotsphere Case Manager choreographed the automation of the process for account opening. The bank had a lot of legacy customer paper records, which were also digitized and were made available to the end users via Dotsphere Case Manager. The solution thereby allowed complete digital transformation and served in bridging the gap between the digital and legacy. AWPL not only provided a system for customer on-boarding, but also partnered with bank and laid the foundation for a platform and a fabric that facilitates future digital solutions for other areas of business within the bank.

In another instance where one of the recently incorporated insurance companies selected AWPL Anthill solution as its innovation fabric for the basic tool set of their newly opened innovation lab for futuristic initiatives. The first problem that this toolkit solved is that of providing a single view of the customer with a self-service customer portal available on the web as well as mobile platforms. This was achieved with full integration with the e-submission solution, document capture, document management, and policy admin system. Using AWPL tools the insurer achieved 100 percent digital processing of all new business cases, thus making it efficient and competitive in the market. The solution enabled client to attain high level of customer satisfaction across multiple channel intake.

Another insurance company wanted to quickly modernize their user experience for their legacy policy admin system. They selected AWPL's Anthill to ensure digital transformation in their operations. Similarly, using its Anthill solution for agile product configuration, AWPL demonstrated to a leading insurance company the approach towards total digital transformation where distributors can be provided with choice of products that would appeal to their captive customers.

The Beginning