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3 Pillars of Organizational Technology

Nadir Bhalwani, Director-Technology Operations, CRISIL Limited.
Monday, December 28, 2015
Nadir Bhalwani, Director-Technology Operations, CRISIL Limited.
Headquartered in Mumbai, Maharashtra, CRISIL Limited is a provider of solutions for Ratings, Research, Infrastructure Advisory, Risk, Global Research & Analytics, Capital Markets and Executive Training.

Uncertain economic conditions around the world have forced many organizations to continue focusing on lowering costs and increasing productivity. And technology is one of the main weapons in their arsenal to do this. Companies are trying to figure out ways to automate critical and time-consuming processes using technology.

Three pillars of Organizational Technology: Technology Infrastructure, business applications and information security.
The reason one should talk about technology infrastructure first, is that it touches employees the moment they enter the office. From the data centre to the desktop, infrastructure helps organizations gain greater business agility, faster time-to-value and improved operational effectiveness with solutions that empower employees to create dynamic digital workplaces and innovate ways to get the work done. The cloud - whether public, private or hybrid has revolutionized IT infrastructure, development and management, enabling IT to offload the burden of upgrades and maintenance and instead focus on delivering business value. Teams can often be dispersed widely across countries and time zones, but they need to share content, information and ideas as if they were in the same room. Creating an effective platform for collaboration is essential. Enterprise collaboration services transform the way to work together by connecting people, improving content sharing and optimizing processes with services for unified communications, social computing, content management, portals and applications. The collaboration suite and the access to all the enterprise applications should be powered through the mobile phone.

The starting point of business applications is application development. Custom enterprise application development provides organizations with an alternative to packaged solutions, giving the application development flexibility it needs. Managing customer relationships effectively has always been important. CRM transforms the customer experience around interactions that drive more profitable relationships. It should go beyond sales, marketing and service to deliver industry-specific capabilities that result in improved productivity and efficiency at a competitive price.

Enterprise Resource Planning (ERP) services underpin organizations' ability to operate in economies and industries that are subject to rapid change, creating opportunities and challenges. Data is digital's core currency, so turning data into a strategic asset is a business imperative, whether it's about organizing the data, creating governance and strategy, data warehousing, or applying industry, mobile or predictive analytics.

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