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2015 Technology Trends

By Subramanian Gopalaratnam, Global Head of Innovation, Xchanging
Wednesday, January 28, 2015
 By Subramanian Gopalaratnam, Global Head of Innovation, Xchanging
Xchanging (LSE: XCH) is a London based business processing, technology and procurement services company. The company has a current market capitalization of $370.70 million.

Amara's Law states, "We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run". FY 2015 will be the year that will accelerate technology adoption onto a new level.This year, we will see devices occupying center stage in the computing arena, and they will transform the way we live, work and play.

In my view, the following key trends will impact the technology arena:

Mobile First

The Mobile First revolution will enable enterprises and their customers to benefit from the self-service mode that incorporates voice, video and social media extensions, thereby providing them with increased control and visibility over processes. Consumers will be empowered with the availability of the latest technology at their fingertips, with better controls. This will allow enterprises to reduce the end-user support costs.


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