siliconindia

India’s potential lies in her IT reaching out to the masses

Author: Narayana Murthy
Chairman & Chief Mentor, Infosys Technologies.
It was with the dawning of the Y2K problem that the West woke up to the potential of Indian IT. In itself, the Y2K crunch did not involve much of a complexity; it was something that had to be completed within a certain time period. Every corporation needed it badly. At the time, there were perhaps 100-125 Fortune 500 companies working with Indian service providers; the Y2K made almost all 500 of them embrace the Indian service providers.

In that lay Indian IT industry’s biggest turning point. The mass influx of global clients’ services to Indian companies created the basic foundation in raising the awareness of the commitment, hard work, and the smartness of the Indian IT force in global business circles. At around the same time, the internet revolution made way for many more jobs to move to India; work in that sphere was very high-tech and advanced. It enhanced the technological caliber of the Indian IT executives and provided them exposure to complex problems.

We have since leveraged this situation quite successfully; with Y2K providing us the channel to global MNCs, we started using our expertise in high-tech areas and advanced applications to cross-sell other services to them, and became their long-term partner. That has been the primary contributor in helping us reach where we are today.

Looking ahead
I envision the per capita revenue productivity of the Indian IT professionals to quadruple; from $50,000 per year now to about $200,000. But that will only come about when we move up the value chain and work on more and more of end-to-end solutions for our clients. It is necessary to bring in new ideas and develop new models improve productivity and reduce costs, while remaining focused on the business.

Secondly, I want the Indian software industry to become so well-known that the CIOs of Fortune 500 companies would hand over $100million to $200 million projects to Indian firms with ease.

Also, Indian firms need to become more and more multicultural; the office of an Indian IT company should be a potboiler of varied nationalities, cultures, religions and language. This, combined with an atmosphere of utmost courtesy, dignity and healthy competition, will help add greater value to customers.

Most important of all though, we should work towards helping India become a force to reckon globally by leveraging on IT. We need to play a big role in governance and all firms must work towards bringing out effective e-governance applications. There is also a huge need to design applications in local languages. This would include ones that could be used by small and medium enterprises, as also voice-activated applications that could be used by the 350 million Indians who are still illiterate, and the 150 million who are barely literate. For computers to make a significant difference to the lives of these illiterates and barely-literates, voice inputs and outputs are very important.

I would end on the note that in many respects, we need to emulate our neighbor across the Himalayas—China. That country has done wonderful work in terms of creating a large number of jobs, and good infrastructure. They have enhanced their exports significantly and have also produced 2600 PhDs in the last year alone.

It is time we too followed suit. Coupled with those attributes and our exploits in IT, we could very well become the next superpower.
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Reader's comments(66)
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Posted by: mary lovely david - Monday 26th, September 2011
2: You have clearly identified our present situation and mindset . The following words from your article should be noted .... I would end on the note that in many respects, we need to emulate our neighbor across the Himalayas—China. That country has done wonderful work in terms of creating a large number of jobs, and good infrastructure. They have enhanced their exports significantly and have also produced 2600 PhDs in the last year alone
Thank you for this article and your time
Posted by: Kathaperumal Parimanam - Monday 09th, August 2010
3: g8
Posted by: Swapnil G Dahale - Sunday 08th, August 2010
4: True Sir. India as we see it is embracing the Information Tchnology solutions wherever feasible and desirable. But that is not enough, I feel the sectors that are being encouraged by the GOI are basically the once where the service is utilitised by upscale people, actually we need to focus on automating services that take information and change in the masses. India is still unstable when it comes to policy making around egovernance, lot of politics still fuels agreements or disagreements. A change of mindset is the need of the hour.
Posted by: Kotresh Mathada Gurumallappal - Monday 02nd, August 2010
5: charitygodwin1986@hotmail.com
My name is Charity godwin ,i saw your profile today
and became intrested in you,i will also like to know you the more,and i want you to send an email to my email address so i can give you my picture for you to know whom i am. (charitygodwin1986@hotmail.com) i believe we can move from here.I am waiting for your mail to my email address above.Miss Charity Remeber the distance or colour does not matter but love matters alot in life.
Yours Love
Miss Charity
Posted by: charity godwin wilton - Tuesday 27th, July 2010
6: yes it is very true that those who devote their time with honesty will definately get benefited .
am registered independent director absed baroda
Posted by: mukund purohit - Sunday 25th, July 2010
7: Dear Sir,

I agree that India need to have more e-governance projects for reaching out to the masses. At the same time we need to make sure these are followed up to see if we are switching over to the e- projects.
Posted by: Padmavathi Bhamidipati - Friday 02nd, July 2010
8: Hi Murthy,

This is a very nice article. I like your mention on working environment.
Posted by: Sravan Tata - Tuesday 15th, June 2010
9: Respected sir, While no one can deny the fact that it was, and it is 'IT' that got a recognition for India/Indians all over the world, it is also a fact that India had and has many others widely resepcted by other countries.

However the worrisom part is the inequlaity that is getting established amongst the employed category. Though all live in one country/locality, because of increased payouts to the IT employees, others are finding it difficult to make a living.

Just because IT companies earns in dollars, it is unwise to pay a very high salary to IT employees. IT employees do not pay dollar prices to avail any services within India that is availved by others! Also with restrictions coming all over the world for IT professionals in getting highly paid jobs, their salaries can be, and must be, suitably altered.

Remember, if we do not have people in the fileds working, we can not live by eating computors and hardware.

I dont know how, but the social responsibility to reduce such a condition falls upon responsible leaders like you only, AND NOT ON POLITICIANS, because they will never think of that!
Posted by: Mani ss - Friday 11th, June 2010
10: Hello Sir ,
I am not going to praise you about the writeup. You are one of those Indian who are always be on the forefront where IT revolution is being gearing up everyday. You are the mind setter for the young | the mid aged.My id- debasis.debroy@gmail.com TrueRegards Debasis
Posted by: Debasis Roy - Wednesday 09th, June 2010
11: Hello
My name is miss vivian,i am very much pleased to initiate this contact with you after going through your profile at(siliconindia.com). If you will wish to further communication with me , you can reach me through my private E-mail address for easiest communication . (vivianray54@yahoo.com)
Thanks Yours vivian
Nice To Meet You.
PLEASE CONTACT ME WITH MY E-MAIL (vivianray54@yahoo.com)
I WILL SEND MY PIC AND PROFILE TO YOU NOT IN THE SITE OK
Posted by: vivian ray love - Thursday 20th, May 2010
12: "This article is really useful to succeed India in IT sector and i really like the comments provided by IT management Guru Mr.Murty.I am working with TCS and going to do my MBA coming year.I would like to add some of my ideas to bring India at Pinnacle.India have great resource power and out of total resource we are only utilizing 20% of resources.Firstly we ghave to concentrate in Rular area and develop that area by providing them proper education and creating new job opportunities to young genration.So we can utilizing this great manpower in efficiant way to develop india.We have target remote area and provide sufficiant infrastructure and sort out the best talent from that place and utilize them.We have Cghattisgarh,Bihar,meghalaya and other state they not taking much part to develop india.
Posted by: Pranjal Jha - Friday 07th, May 2010
13: "This article is really useful to succeed India in IT sector and i really like the comments provided by IT management Guru Mr.Murty.I am working with TCS and going to do my MBA coming year.I would like to add some of my ideas to bring India at Pinnacle.India have great resource power and out of total resource we are only utilizing 20% of resources.Firstly we ghave to concentrate in Rular area and develop that area by providing them proper education and creating new job opportunities to young genration.So we can utilizing this great manpower in efficiant way to develop india.We have target remote area and provide sufficiant infrastructure and sort out the best talent from that place and utilize them.We have Cghattisgarh,Bihar,meghalaya and other state they not taking much part to develop india.I am only 25 and am working hard to achieve target "India on Pinnacle".
Posted by: Pranjal Jha - Friday 07th, May 2010
14: "This is a very well written article. Explained in very simple words and easily understandable by the masses.Y2K turned out to be a huge opportunity for the Indian IT companies.This also became Indian IT industry's biggest turning point.Looking ahead,per-capita productivity of the Indian IT professionals is bound to improve with smarter management,training. Handing over of $100million to $200 million projects and even more to Indian firms is also quite possible. Indian firms, being more and more multicultural, may also be quite possible. Along with the need for multiculturality, there is also need for increased locality. What I mean by is that every global person has got to be local somewhere. This is also due to the constraints of time, language, relatives etc.This is the situation of common IT professional today. So, IT companies may also need to provide local options for those employees that need local options. The option of being global can also be provided for the IT employee. Balancing local and global needs is very much possible and can lead to more growth for the IT sector itself."
Posted by: Guru gbk - Sunday 25th, April 2010
15: "This is a very well written article. Explained in very simple words and easily understandable by the masses.Y2K turned out to be a huge opportunity for the Indian IT companies.This also became Indian IT industry’s biggest turning point.Looking ahead,per-capita productivity of the Indian IT professionals is bound to improve with smarter management,training. Handing over of $100million to $200 million projects and even more to Indian firms is also quite possible. Indian firms, being more and more multicultural, may also be quite possible. Along with the need for multiculturality, there is also need for increased locality. What I mean by is that every global person has got to be local somewhere. This is also due to the constraints of time, language, relatives etc.This is the situation of common IT professional today. So, IT copmanies may also need to provide local options for those employees that need local options. The option of being global can also be provided for the IT employee. Balancing local and global needs is very much possible and can lead to more growth for the IT sector itself."
Posted by: Guru gbk - Sunday 25th, April 2010
16: I like your point on the "Indian organizations need to become multicultural" also on the Healthy Competitions in Organizations"

Sir, it is hurting to know but it is reality that much needed healthy culture is replaced by corporate politics and we often see Snakes in the suits.

Yes - we all need to work in the direction where we could collectively strengthen India and more in to e-governance.

Sir, what would be the Industry need in coming 5 yrs down the lane according to you? What technologies would be in the forefront do you foresee? What skill sets are required more by the organizations? Do you see Cloud computing bringing R/Evolution in the IT world? If yes how it is going to bring a change
Posted by: Padmavathi Bhamidipati - Thursday 22nd, April 2010
17: hello
My name is sandera, i saw your profile today and became
intrested in you,i will also like to know you more,and
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Awaiting for your mail to my email address above sandera
Posted by: jeneco jenebaby jones - Saturday 17th, April 2010
18: hello sir, it was really a nice blog. I did'nt knew tat the Y2k problem helped INDIA so much, hope INDIA will lead the worlds IT industry soon
Posted by: prasanna R chitnis - Tuesday 06th, April 2010
19: Dear Sir,
Very nice Reading, though ……I am not from IT field but unlike all the Indians I am also very proud of you.
I am a young Entrepreneur and yes would like to portray that you are the Motivation as I am highly inspired and influenced with your Biography.
However, would like to mention about the Remote part of India i.e North East which is still extremely Isolated against development across expect few Telecom giants there are hardly any Private/Government Sector to work with hence huge Job crunches and leading to either Brain-Drain or Negative impacts due to No Jobs…
P.s- I am not from North East but my many friends belongs to that place and I am into a Manpower Recruitment Services hence aware of Economical and geographical structure of that place.
Hence, Sir among all your tribute to the society if you can please look into that matter also because unlike our Gujarat's God there is No Narendra Modi hence cannot expect much from Government.

Thanks and Regards,
Poush
Posted by: poush guha - Monday 29th, March 2010
20: Sub: Wisdom Council- Intellectuals Necessity
Technology Management Developing Countries -has many facets that include Knowledge Parks- I call Technology Exchange-Invention Promotion.
Long time back since 1989-I lectured on the necessity -India needs to come-up a long way.
I am pained to see -non-performing assets created -
Times of India-News- HCU-VC rules out scrapping KIP- Hyderabad
Why not get the brains together-Intl School of Business-Inventions Park-Selected Scientists to be in guiding Council-and Enterprise development- All Universities and IITs will be benefitted. Rope-in Venture Institutions
Vidyardhi Nanduri
Posted by: vidyardhi Nanduri - Monday 22nd, March 2010
21: I would like to pay my regards to the Sir (Mr. Narayana Murthy) for such a nice article. But dear sir, do you really think that we are going to be a part to a superpower country? I think there are some doubts. COZ, in our country people is sill elected on the basis of cast, region, religion, and different quotas.

Yes! We have a great talent pool of IT professionals. But they are merely used for the Indian projects. We are lacking in consumption of our talent. Our Electrical Engineers can do batter in electrical industries, Mechanical in Mechanical and others in their own fields. But we are seeing that an engineer of Computer Sc from IIT is working for a MNC banks as a finance manager and a Master of Commerce is as a S/W Engineer. The engineers from premium institution are not interested in R|D field, because industrialization of our country is inadequate.

There is a big NO for the realization of our dreams. We need deep intro inspection and work on the ground facts.
Posted by: Anuranjan Kumar - Friday 19th, March 2010
22: Realy nice blog i impress with this blog ...
can i chat with that blog writer
Posted by: Rajesh kumar sharma - Tuesday 09th, March 2010
23: Respected Sir
Hi my name is Abdul munawar, basically from Mangalore Karnataka, I am the big of you .
I always read your novels and blogs, Infy history etc, I am a Software engineer , presently working in ma own office .
I need more suggestion and good advice from you sir.

my company name is PROTONZ Technologies
Posted by: Abdul Munawar Aboobacker - Wednesday 17th, February 2010
24: Nice Blog but sir now recession is over keep it up india...2010
Posted by: Hiren S Kagathara - Tuesday 16th, February 2010
25: Sir, there is a vacancy in Infosys for executive assistant.would you mind me working for you?I am jobless.Pls opine.
Posted by: sai nair shree - Tuesday 09th, February 2010
26: We wish you all the best for the coming years as were all proud of this prestigious firm growing up and we expect Infosys will always remain the king of IT industry.

Vijayashree nair.
Posted by: sai nair shree - Saturday 06th, February 2010
27: BEST WISHES FOR YOU | INFOSYS FAMILY TO ACHIEVE THE TARGET OF SUPERPOWER
Posted by: rajesh saini - Wednesday 03rd, February 2010
28: Kindly view: www.balaji-themis.co.in/rbh
My proposal outlined above has been accepted by the Union Cabinet, and Rs.200 crores allotted for the same.
Please also view 'HRD inCreative Organisations' at: www.balaji-themis.co.in/thesis/book.htm
Posted by: Gulshan Kumar - Monday 01st, February 2010
29: Do you think USA and CHINA are trying to create bi-polar world order again?
Can India become Super power?

Power makes an individual center of lobbying. Power may be money power or political or social power .Similarly powerful country in the world is considered as Super Power and other nations seek advice and help from Superpower in case of need. Even India looks towards America before taking any decision or framing any idea which pertain to International relation. There may be one, two or three super power country in the world. China or Russia may be considered as probable Superpower by negligible portion of the world but USA is undisputed Superpower as of now.

As such the world may be unipolar or bipolar or multi polar , but till today USA is only considered to be Super Power because it is USA which extends financial and military help to many developing Nations , not China or Russia , of course through IMF or World Bank. Entire financial transactions are quoted in dollar terms and the US currency is more common in International arena than the currency of any other country. Even Euro s not that much transacted as US dollars.

Who knows China? Chinese toys or electrical goods may be cheap but not lasting and hence the image of Chinese goods is not good and even if it is so some to some negligible extent it is not sustainable .Obviously development story of China as f now looks good but to become Super power China has to do more and become sustainable and acceptable to other nations. People from all over the world go for education and job to USA, very few to China or any other country for that matter.

India is of course in creating euphoria of becoming Super power. A country, which cannot give employment to majority of Indians, where 90% of citizens are leading almost a miserable life, where corruption is rampant in all departments, where crores of children are constrained to work for survival of family,Where quality primary education is beyond the reach of poor, where quality higher education is not affordable for common men, where electric power is unavailable for most part of the day and in most part of the country, where judiciary deliver judgment after two or three decades, where political leaders and ministers talk much about caste, community, religion or their region, where patriotism in citizen and love for the country is getting erosion day by day , where unity and integrity of the nation is at stake due to all pervasive Naxalism and extremism cannot imagine of becoming superpower at least in coming decade or two.

Indian GDP growth may be higher than many other countries but the growth so calculated by Statisticians have failed to portray the real picture of Indians and that of Indian Development. And Growth story narrated by veteran economists and politicians are pertaining to hardly five percent of Indians. It is true that there have been considerable good growth during last one decade or two. But it is also true that for achieving the task of social inclusion government still feel helpless and financially weak. Disinvestment of inherited property appears to be one and only solution to deficit financing.

It is true that Indians have vast knowledge and there is huge potential to make India superpower. But unfortunately talented Indians are constrained to go outside for better education or for better job opportunities. It is Indians who go abroad and earn image and get respect better than what he or she could have got in India. Talent of Indians is recognised and respected in USA, Britain and other countries but not that much in India itself. This results in exodus of talent from India.

Can so called GDP growth rate hyped everyday give happiness to Indians or talk of India becoming leader of the world may change the image of Rural India?

Lastly one can conclude and say emphatically that until Indians are respected and recognized India cannot dream of becoming superpower .India have to do lot for Indians first and than to think about competing with other nations of the world. To illustrate Indians banks are advised to merge and go for acquisition so that consolidated bank may compete with foreign banks of the world leaving Indian population crying for essential goods for respectful living .

Danendra Jain
Agartala 799001
Tripura
28th January 2010
Posted by: danendra jain - Thursday 28th, January 2010
30: Dear Sir
yes IT sector has done revolution in Indian economy. But we must use it to revolutionise the value chain in manufacturing sector especially in textiles and drug manufacturing and other applications of biotech engineering. Preserving the traditional skill and skill development at the village level by educating the children' all over the country we can dream to build strong India. Please build a team IT persons to build rural India. use your team for cluster development programme to preserve the traitional skill of the weavers all over the country. traditional weaver if given right input of the technology in textiles and required desing input from the developped world we can produce a brand of product Handlooms which nobody on the earth can reproduce. They are all handmade products and exclusive items cannot be produced by the machine. Skill is developed over a period of centuries. This traditional skill is vanishing from the country. 3.9 mllion handloom are in the world out of that 85% of the looms are in India. china tried to copy and produce kanchipuram saree on large scale but failed miserably. Similarly banaras, pochampalli etc IT can revolutionise decentralised sector of the textile Industry. India has agood potential in setting up good no of large scale Industries in the country. Industry participation in education to develop the skills required for th eTextile is key mantra India should take as a policy in the private sector. PPP has to be encouraged in Textile sector
Dr PPRaichurkar
Posted by: Pramod Raichurkar - Tuesday 01st, December 2009
31: Dear Sir, Very good info | good thought
Posted by: Jagadeesh Parameswarappa Bisalehalli - Sunday 29th, November 2009
32: Sir,
Looking behind at the 500 million partly/barely literate Indians and their progress is fine.At the same time is it not necessary that at least some of the literate think of enterprises to provide employment in Non IT sectors also.IT is only a part of the Whole.
Posted by: NATARAJA Konamme - Thursday 26th, November 2009
33: The module set has worked and companies have earned profits and they still are continuing. We have not taught of the next level where we can actually compete with the US or China.
Posted by: Chinmayanand Jha - Thursday 26th, November 2009
34: It is to be appreciated that China is the country which make US patent Products in China and export it back to US. We Indians worth to remember and ridiculus that till now we dont have our own operating system, in any Indian language, which would enable mass Indians to understand and be able to use the computers. More precise, No Indian IT companies interested to work for this type of development, rather they are more interested and run after the off shore out sourcing (body shopping), because the return is in American Dollers.
Posted by: chandrasekhar nair - Thursday 26th, November 2009
35: yes yes..these technologically illiterate people who write these articles are slaves of these so called IT Czars..what is there in indian IT industry to be proud of..just writing payroll interfaces using a COBOL like softwares like stupid peoplesoft, SAP and some SQL...SELECT * FROM EMLOYEES..first of all are these software engineering or what? then, these people will lament on the quality of deliverables..if the work is so pathetic, then output will also be the same GARBAGE IN GARBAGE OUT
Posted by: radhakrishna l - Tuesday 24th, November 2009
36: Dear Sir,
The article is enligthening and as you said India needs to spend more on R|D to produce more durable and cost effective solutions to implement on a large scale. The rural masses need to be empowered by giving a chance to enhance their skillsets by using IT as a medium of their livelyhood. We need to take IT to the rural areas by giving them a chance to learn. This can happen when people like you can start institutions in rural areas. How many of the IT people are willing to go rural? No doubt IT invasion has demanded the best Infrastructure for their people and forced the Govts. to provide them. The infrastructure development what we see to day in Infrastructure field is mainly due the IT sector demanding the best buildings, roads etc.The Infrastructure sector is the largest provider if employment in the country after Agriculture.

Once we take this IT sector to rural areas certainly we will match China or any other country on the globe.
Regards,

Hari Prasad.B.K.
Posted by: Hari Prasad - Saturday 21st, November 2009
37: Dear Mr N Murthy
Makes an interesting reading and very enriching too. Knowledge is powerful and applying and sharing the same can be even more powerful.This attribute by itself can translate into several of your perspectives you had mentioned as above.
Pls do share a few snippets as and when you find time pls.
Posted by: Ramesh Venkat - Friday 20th, November 2009
38: Thank you sir, When we will have the single indenty number which will store all our personnel | data need not to provide a lot of papers. We are not able to keeping the data base of date of bith even. All the crimes | corruption is hoped to be minimised a certain level depending upon as soon as we have facility for unified iidentification number.Information Technology has a longway to go. we do have a lot of hope from you.
Posted by: BICI PATTANAYAK - Wednesday 11th, November 2009
39: Dear Sir,
you are my ideal he! I have tried to reach you since 3 months either through blogs,my friends in Infy, but, unsuccessful.
Fortunately, I found this article on the net and introduction of the article itself, touched my topic.
As this article started with "Y2K" problem,I would like to bring to our notice that, we will have "year10K" problem, as of now, no product supports either storage or display dates beyond 999-12-31. For full details, i would request you to read the the article, http://tinyurl.com/ygjec5y.

my profile is available on http://www.linkedin.com/in/peddipraveen

regards,
Praveen
Posted by: praveen p - Tuesday 10th, November 2009
40: I fully agree with you that India should emulate China. Instead of adopting a confrontationist attitude visa-viz China we need to adopt a Firm,friendly and cautious approach to adopting their ways and methods to improve our infrastructure and Education. Rather than involving in petty politics
Posted by: Rama Subramanian - Tuesday 10th, November 2009
41: I agree Mr Murty, that even if Indian IT strenght reaches 5 million (in another 10 years), then Indian revenue will be around 5 * 200,000 million dollars per year. That means around 1 Trillion dollars per year.
Posted by: Suresh Rao - Wednesday 04th, November 2009
42: Hi Sir,
This is Carl, before I go a head with my comment, I will introduce my self. I am the co-founder of an NGO which has the focus on youngsters to bring their dreams to reality, to churn out Entrepreneurs and I also do work in Wipro for a living.
I read the article and it did make me think a lot, there are many interpretations to it but I prefer to focus on the IT and social empowerment connection.
Sir , if you are really plan on making this a reality, may we (NGO and Corporates-IT) work together on empowering the unskilled people in rural areas.
If you have anything in mind please let me know, I do not believe in just talking but at the end of the everybody can talk, very few and I mean very few take action I prefer to be the later, how about you…?
Posted by: Carl Ebenezer P - Wednesday 04th, November 2009
43: tataosah@yahoo.com
Hello.
My Name is Tata I was impressed when i saw your profile at ww.siliconindia.com and will like you to email me back to my inbox so that i can send you my picture for you to know who i am.i belive we can establishe a long lasting relation ship with you.In addition,i will like you to reply me through my private e mail box (tataosah@yahoo.com).
This is because i dont know the possibilities of
remainning in forum for a long time.
Thanks,waiting to hear from you soonest.
Tata.
Posted by: tata tatababy os - Friday 30th, October 2009
44: excellent sir mr.murthy. i wonder what you think about the ideas that many a normal person has that could lead to further development into a product useful all over the world. i get a lot of ideas but cant take it forward further due to lac of capacity. if a person like you could lend the ear for just 20 minutes, i believe we have a successful product that could sell well even during recession like the present. i am sure there are many like me waiting to share their novel ideas that could lead to innovations. thank you sir.
Posted by: ravisankar siddamsetty - Friday 30th, October 2009
45: Dear Mr Murtthy,
With the vast success in IT business, it is really worrisome for a common Indian like me on hearing the news of factual authentication that most of the Indian received bribe for facilitate big contract with US firms. If it is true for Government contracts, is not it in private cantract! Perhaps these news items are large enough to wipe out the Indian pride of success in IT or in other business.
Posted by: Manoj Adhikary - Thursday 15th, October 2009
46: Mr. Murthy,

I am agree to your worry on china, and Here I want to add point that india has still reputation on quality work over china.
But things getting worsen as multinational indian companies focuses on mass instead of quality and education mafia's in some part of india.
During my cource of experience from a small startup companey to corporate companey, I come to know that in most of cases we are cheating our customers by liying on skills of person or we are not adding any value addition to our foriegn customer.

The major reason for this is that currently most of Indian's MNC has very less Software Engineer then they have programmers and HR's are big failure in such MNC who can not differentiate between this two. Most of cases they go with degree only not on skill.

Here my more worry on quality, even we are serving fortune 500 company's but when those company's realy think on what we are delivering them then there may be instance they worry about their $100 million projects.
But it was our good luck as most of US client are not who put time on analisys what they are loosing by getting work done from indian MNCs. They look on short term and showy benifits of lobors rate difference.

Here I have to put emphasis on the fact that, If we want to be super power, then we must keep our impression on quality and value additions provided to customers.
Posted by: Deepak Pansheriya - Monday 31st, August 2009
47: Sir, I think that may also improve to our it skill in software as vb.net | ms access.
Posted by: shesh dhar dubey - Monday 31st, August 2009
48: sir please explain the it revolution is really revolution or slavery after independence.i think we are presenting our IT products to global market.but most of the people thinking it is just slavery.i think they will inspired while they know what you done in making IT development within in india that is not depending on outsourcing.
Posted by: kapil k narayanan - Thursday 27th, August 2009
49: In India, does IT means Slave trading?. India should have less of you and more of Kalam sir or Tata's. I wish this dream come true.
Posted by: Jayakumar Singaram - Tuesday 25th, August 2009
50: so what is the use of this article
Posted by: Bheema Sekhar Mopidi - Tuesday 25th, August 2009
51: Dear Sir,

It's really wonderful feeling to read an analysis from visionary like you.

We all have been taught by growth that Indian IT has made so far. As we are growing faster we are also getting into more complex competition.

As you said that we need to "move up value chain and work on more and more of end-to-end solutions" and at the same time need to maintain the cost effective production.
Does that mean that we should have a well controlled centralised distribution policy?
Where every individual whether as a company or a person will focus on one thing, and become specialist for that area development, thus we may be able to deliver a quality production with minimum cost.

Or there is some well defined way to become most efficient quality producer in front of multicultural audience globally!
Posted by: Arindam A Chakraborty - Wednesday 12th, August 2009
52: hell sir, ofcourse we are looking ahead.
Posted by: karthikeyan jayaraman - Monday 10th, August 2009
53: I entirely agree with you Mr.Narayana Murthy.The last 20 years of the 20th century was most significant period for Indian economy. During this period the nation has identified its economic destiny with great clarity. The most precious achievements of this period was the development of Information Technology. The immense expansion in networking technologies is expected to continue into the next decade also. IT will bring about a drastic improvement in the quality of life as it impacts application domains and global competitiveness. Technologies that are emerging are Data Warehousing and Data Mining. They involve collecting data to find patterns and testing hypothesis in normal research. Software services that are being used in outsourcing will go a long way. The IT industry has great scope for people as it provides employment to technical and non-technical graduates and has the capability to generate huge foreign exchange inflow for India. India exports softwares and services to approximately 95 countries in the world. By outsourcing to India, many countries get benefits in terms of labour costs and business processes. Also, the Indian companies are broadening the range of services being provided to the customers, which is resulting in more off shoring. Talent acquisition, development and retention initiatives taken by the companies have brought down the employee attrition rates, thereby providing more stability to the employees and increasing their job commitment.
Posted by: Anumakonda Jagadeesh - Friday 07th, August 2009
54: Dear Mr.Murthy,
Sir,I just want to ask you two questions.
1)When a tainted company like Satyam which according to you reached masses in Andhra Pradesh with its 108 service and several social works thru its foundation, there was no big IT company like you to take over.Infact it was all the way Anand Mahindra came to its rescue.
2)Why are Indian engineers very good in doing R|D under foreign company leadership than under a Indian enterprise leadership. Is there any particular reason for that.
Posted by: SAI CHAITANYA NAG JANDHYALA - Saturday 11th, July 2009
55: The great Murthy's art of Management has become a part and parcel of everyday life, be it at home, in the office or factory and in Government. In all organizations, where a group of human beings assemble for a common purpose irrespective of caste, creed, and religion, management principles come into play through the management of resources, finance and planning, priorities, policies and practice. Management is a systematic way of carrying out activities in any field of human effort. Management need to focus more on leadership skills, e.g., establishing vision and goals, communicating the vision and goals, and guiding others to accomplish them. It also assert that leadership must be more facilitative, participative and empowering in how visions and goals are established and carried out. Some people assert that this really isn't a change in the management functions, rather it's re-emphasizing certain aspects of management.
Posted by: mulavana parameswaran bhattathiri - Saturday 18th, April 2009
56: Dear sir,
Why is there a shortfall in employment if you think India's potential lies on IT? What is your first preference if you enter politics that you should do for the common public?
Posted by: Sri sai - Monday 30th, March 2009
57: Dear Sir,
I fully support and endorse your view points.We need to concentrate - produce quality people,superior capabilities,improve resource,above all create competitive job opportunities and look for garnishing strengths on our own merits.Global Recession - is best tackled by disciplined, committed, indigenous solutions with high value corporate governance.Evolve products, superior in technology platforms backed by R|D, appropriate spheres of industrial growth would all strengthen our economy. This policy making not only result in making us a super power but extend synergistic acumen which will touch upon Organizations, Human Resources,and Quality delivery capabilities.Taking companies like Infosys- to new frontiers of power and global competence will attract the best businesses from abroad. Let us spell our strengths and grow.
Posted by: Subramanya rama rao - Wednesday 25th, March 2009
58: There is a saying in marathi "PEHELE POTOBA NANTAR VITHOBA", meaning food first | then God. Similarly job first to all | then Power, leave alone super power!?

So in my openion hardware | software should both go hand in hand supporting one another rather than isolated one field development, however attractive | important it may seem to be.
Posted by: Krishna Burli - Wednesday 25th, March 2009
59: Opinions and views like -IT is the saviour of India- are doing a BIGGER and IRREVERSIBLE damage to the all-round development of our country. One should keep in mind that, after all, at the core, IT is only a service industry catering to the other core sectors of human endeavor. What is the use of IT if we fail to provide intelligent manpower to the other manufacturing sectors and to the Basic sciences R|D? And, right now, can anyone deny that IT sector is NOT robbing the other core sectors of economy of the highly qualified manpower it needs? If respected Narayana Murthy believes that he can do wonders, would he diversify in to the core areas, for instance, like the highly capital intensive and highly risk some Oil exploration? Think India.
Posted by: Mathavan Chandran - Thursday 26th, February 2009
60: Mr. Narayan Murthy's comments reflect both his IT expertise and his social responsibilities. People in the US are not still convinced that the outsourcing is coming to India because of its superior technical quality and and superior ethics.
They still think the work is coming to India because,the Indian professionals come dirt cheap in terms of costs.There is an urgent need to convey the info about the quality of the work and work ethics of Indian techies.

shyam
Posted by: Shyamsunder Panchavati - Sunday 22nd, February 2009
61: This is total rubbish. IT industry in India has masses, but very poor quality and ethics. I do believe there is ample scope and potential in the young generations. But the leaders of this industry are exploiting rats. I am talking based on my experience.
Posted by: Raju BVG - Tuesday 10th, February 2009
62: THIS NOT THE FIRST TIME THE Y2K PROBLEM IS COMMING . IT IS REPEATING. SOME SOLVATION TO THE PROBLEM TOBE INTIATED. WHILE IAM IN STATE BANK THE PROLEM IS APPEARED 5 YEARS . SOLVATION IS BY TECHNICIAN IT SECTOR ENGINEERS WHO ARE SUFFIENCENT KNOWLEDGE.
Posted by: PEDDADA RAMA MALLESWARA RAO - Wednesday 04th, February 2009
63: SIR
Read your blog with very great interest. I have been hearing you and knowing you through TV and am a great admirer of your creation, INFOSYS. IT industry has come a long way. I remember when using 'tubes' TIFR (Bombay) was developing its first computer, they had named it TIFRAC. I was working in BARC and I tried to use it without success. After that it is a story of computers all over. In India, I believe, though the use of computers has grown significantly but it has to grow much further and enter every possible nook for application. The good thing is that in spite of so many hurdles technology is "allowed" to progress.
Dr. Vinod jain
Posted by: Vinod Kumar Jain - Tuesday 16th, September 2008
64: Dear Sir,

I worked with motorola for 3 yrs. I am not having engineering degree. But when motorola announced their shutdown i faced many problems of getting another job. The main reason was qualification. Industry should look for the skills and whether one can do the job offered. And this has to be done after certain level of experience. Please comment.
Posted by: yogesh kondawar - Friday 11th, July 2008
65: Hi Santosh,If I am not wrong, where the Infosys or TCS or WIPRO recruiting on the basis of skills.They just CONSIDER the high level degree.They need high percentage from university level to school level.Consider me,I have been selected in very well renowned companies like wipro,TCS etc, but because I am only Diploma Holder they have never considered.But the other foreign companies they are looking at skills, not degrees.IF REALLY the DEGREE IS THE MAIN HINDERANCE, THEN I THINK INDIA HAVE ALREADY MISSED MANY PERSONS LIKE BILL GATES or EDISONS.

Dear Sir,

I am not blaming any company, but I am just raising my voice on all those companies,to consider the knowledge and skills.Many people may be failed in the interviews, but they might had the working skills.So, please consider my points.


Posted by: Srawan Kumar - Thursday 10th, July 2008
66: Hello Sir,
I agree with your view on IT. However, it is equally important to leverage other sectors of the economy. IT can earn us foreign exchange, but for bread and butter, many more are employed in other sectors. If you think that with IT only we can develop this nation, I certainly disagree with you.

We need to do a macro analysis of the whole economy. SWOT analysis of the sectors of the economy would be beneficial for us. But the story do not end there. We have to act on the analysis and formulate new ideas and pull up our sleves to work for betterment of tomorrow's INDIA.
Posted by: Maibam Dipankar Singh - Tuesday 08th, July 2008
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