Today's internet-savvy customers look everywhere for essential information that will enable them to make smart buying decisions. Our customers are now increasingly knowledgeable about what they want to buy and the price they want to pay for it. This poses deep challenges for IT service firms trying to differentiate their services in this crowded market.
Service providers have to understand and manage their customer experiences if they are to generate profit and retain them. They have to maximize the use of Specialization, Solution Orientation and Global delivery to provide the best solutions at a cost effective price.
IT Services providers no longer have the luxury to approach a customer for business without a thorough knowledge of their business, understanding of problems and potential solutions for their industry. All these have to be crafted into value propositions and solutions that can be implemented rapidly for the customers. The winners in this new world of service will be companies with packaged solutions ready to be deployed to solve customer problems.
The author Niraj Tenany is the CEO and a Co-founder of Netwoven, a California based firm that focuses on Enterprise Content Management, Business Intelligence and Business Process Management with Microsoft technologies
This mail may be a surprise to you because you did not give me the permission to do
so and neither do you know me but before I tell you about myself I want you to please
forgive me for sending this mail without your permission. I am writing this letter in
confidence believing that if it is the will of God for you to help me and my family,
God almighty will bless and reward you abundantly. I need an honest and trust worthy
person like you to entrust this huge transfer project unto.
My name is Mrs. Mary David, The Branch Manager of a Financial Institution. I am a
Ghanaian married with 3 kids. I am writing to solicit your assistance in the transfer
of US$7,500,000.00 Dollars. This fund is the excess of what my branch in which I am
the manager made as profit last year (i.e. 2010 financial year). I have already
submitted an annual report for that year to my head office in Accra-Ghana as I have
watched with keen interest as they will never know of this excess. I have since,
placed this amount of US$7,500,000.00 Dollars on an Escrow Coded account without a
beneficiary (Anonymous) to avoid trace.
As an officer of the bank, I cannot be directly connected to this money thus I am
impelled to request for your assistance to receive this money into your bank account
on my behalf. I agree that 40% of this money will be for you as a foreign partner, in
respect to the provision of a foreign account, and 60% would be for me. I do need to
stress that there are practically no risk involved in this. It's going to be a
bank-to-bank transfer. All I need from you is to stand as the original depositor of
this fund so that the fund can be transferred to your account.
If you accept this offer, I will appreciate your timely response to me. This is why
and only reason why I contacted you, I am willing to go into partnership investment
with you owing to your wealth of experience, So please if you are interested to
assist on this venture kindly contact me back for a brief discussion on how to
proceed.
All correspondence must be via my private E-mail (dmary4love1@yahoo.fr) for obvious
security reasons.