siliconindia

IT in Retail Does India Have the Talent Potential?

Author: Sandeep Dhar
CEO, Tesco Hindustan Service Centre
IT in Retail Does India Have the Talent Potential? -By-Sandeep Dhar
The success of India in the Information Technology space and as an emerging destination for R&D is no new story. However, over the years there has been a subtle transformation in the way the world looks at India from an outsourcing perspective. The country became one of the most preferred destinations, primarily because of the advantage global companies accrued due to the availability of trained manpower at a low cost. But today, India has certainly moved up the IT value chain from just complementing the innovation centers in Silicon Valley and elsewhere in the world, to become one of the most preferred destinations for end-to-end product development that can be implemented globally.

Not only global technology majors, but a wide range of industries that leverage the power of IT are looking at the talent in India supporting their global IT initiatives. This is not only restricted to delivering IT implementation services, but they also are expecting complete product development support. The solutions that are being offered by the Indian R&D setups many a times also impact the bottom-line of some industries.

For instance, in the retail industry one needs to consider innumerable factors that are dynamic in nature and can pose serious business challenges. These challenges include managing consumers, suppliers, warehouses, inventory, facilities, employees, transactions, etc. Retailers across the world are leveraging IT to overcome these challenges. Having said that, the Indian IT talent has, over the years, certainly acquired the necessary skills to be able to deliver IT based solutions that alleviate a lot of challenges faced by retailers across the globe.

If you are in the retail business aspects such as ensuring customer satisfaction is critical to being successful. However, it is easier said than done. For instance, how do you, as a part of your customer satisfaction program ensure that there should not be more than one person in front of a customer at the billing counters so that they don’t have to wait in a queue? Additionally how do you ensure that employees are optimally used and do not stand behind empty billing counters, while they can utilize that time to help customers who are shopping? Clearly solving this problem can lead to significant creation of value not just in terms of customer satisfaction but also in employee effectiveness.

Other typical business challenges could include replenishment of the stores multiple times a day that aligns with customer demand by maintaining low inventory and achieve shorter lead-time in the supply chain. If resolved this could result in improved product availability and productivity of employees, facilitate seamless movement of goods between warehouses and stores avoiding storage delays, etc.

Other challenges for global retailers include managing customer loyalty programs, providing supply chain visibility to suppliers, and other transaction related issues.

Clearly, the need for having robust IT solutions that are tailored to address such specific business challenges for global retailers comes to the fore. Not only they alleviate these challenges but they can contribute significantly by improving the bottom-line of retailers by improving productivity of employees, optimizing supply chains & transaction and helping in creating value by enabling effective consumer engagement/ loyalty programs. A study done by IDC corroborates this fact. It had forecasted IT usage in retail sector to grow by over 32.5% CAGR during the period 2006-2011.

Finally, does India have the talent, which could deliver such end-to-end solutions for the retail sector? The answer is “yes”. While we have the expertise in technology, it is also necessary to develop deep domain knowledge. As we continue to grow, we will have many opportunities to develop retail knowledge.
Previous  article
Next article
 
Write your comment now

Email    Password: 
Don't have SiliconIndia account? Sign up    Forgot your password? Reset
  Cancel
Reader's comments(2)
1: From: Mrs. Mary David

This mail may be a surprise to you because you did not give me the permission to do so and neither do you know me but before I tell you about myself I want you to please forgive me for sending this mail without your permission. I am writing this letter in confidence believing that if it is the will of God for you to help me and my family, God almighty will bless and reward you abundantly. I need an honest and trust worthy person like you to entrust this huge transfer project unto.

My name is Mrs. Mary David, The Branch Manager of a Financial Institution. I am a Ghanaian married with 3 kids. I am writing to solicit your assistance in the transfer of US$7,500,000.00 Dollars. This fund is the excess of what my branch in which I am the manager made as profit last year (i.e. 2010 financial year). I have already submitted an annual report for that year to my head office in Accra-Ghana as I have watched with keen interest as they will never know of this excess. I have since, placed this amount of US$7,500,000.00 Dollars on an Escrow Coded account without a beneficiary (Anonymous) to avoid trace.

As an officer of the bank, I cannot be directly connected to this money thus I am impelled to request for your assistance to receive this money into your bank account on my behalf. I agree that 40% of this money will be for you as a foreign partner, in respect to the provision of a foreign account, and 60% would be for me. I do need to stress that there are practically no risk involved in this. It's going to be a bank-to-bank transfer. All I need from you is to stand as the original depositor of this fund so that the fund can be transferred to your account.

If you accept this offer, I will appreciate your timely response to me. This is why and only reason why I contacted you, I am willing to go into partnership investment with you owing to your wealth of experience, So please if you are interested to assist on this venture kindly contact me back for a brief discussion on how to proceed.

All correspondence must be via my private E-mail (dmary4love1@yahoo.fr) for obvious security reasons.

Best regards,
Mrs. Mary David.
Posted by: mary lovely david - Monday 26th, September 2011
2: Hi my dear,
My name is Mounace, i would like to establish a true relationship with you in one love. please send email to me at (mounace43@yahoo.com) i will reply to you with my picture and tell you more about myself. thanks and remain blessed for me,
Your new friend Mounace
Posted by: mounace love love - Thursday 09th, June 2011
More articles
The retail industry is witnessing an increased migration of customers ... -By-Kaushal Mehta
by Kaushal Mehta - Founder & CEO, Motif Inc..
The retail industry is witnessing an increased migration of customers from traditional brick and mortar retail to E-commerce (online retail)...more>>
Its 1 AM. Do You Know What Your Offshore Team Is Doing? -By-Samir Shah
by Samir Shah - CEO, Zephyr .
You probably do because you are on the phone with them! For all of you working in some technical management capacity here in Silicon Valley,...more>>
Disconnect: The Root Of All Execution Evils -By-Raj Karamchedu
by Raj Karamchedu - Chief Operating Officer, Legend Silicon .
These days are a mixed bag for me. Of late I have been considering "doing something bigger and better," in my life, perhaps seriously though...more>>
IT Services Rise Of Tier II Companies -By-Madhavi Vuppalapati
by Madhavi Vuppalapati - CEO of Prithvi Information Solutions .
IT Services Rise of Tier II companies The Indian IT outsourcing industry is going through very exciting phase in its business life...more>>
DLP, Prevention Is Better Than A Cure -By-Bhaskar Bakthavatsalu
by Bhaskar Bakthavatsalu- Country Manager, India and SAARC of Check Point Software Technologies.
Data loss occurs every day through corporate email. In fact, given the sheer number of emails an organization sends every day, data loss inc...more>>