Are You a Loan Defaulter? Know Your Rights
7. Details of Recovery Agents
The bank usually hires professional recovery agents to recover the money from the borrowers. It's not necessary that the customers will be familiar to this fact; hence the bank should post complete details of these recovery agents on their websites. They should also make the information available at every branch of theirs, for the customers. More importantly the bank representatives must have proper identity card representing the bank and an authority letter as well.
