Quality of service

Your bank can provide you a number of services but may not specialize in any. Sometimes more than the quantity of number of services, it’s the quality of services which matters. Your bank could be one which makes you stand for hours in a queue and then wait for your turn. This is a very common problem faced with retail banks. If you don’t want delay in your bank transactions, then choose a bank which provides better quality of services. More then 53 percent of the people surveyed said that the quality of service provided by their bank provokes them to switch their bank.

Quality of advice

Bankers can do a lot more than just taking your money deposits and sanctioning you loans.  He should also advice you on various investment schemes and insurance plans.  And if your banker is already providing you advices on financial planning, but you find his quality of advice poor and non profitable, may be then it’s time for you to approach a smarter banker from a different bank. 44 percent of the people said that the quality of advice is a major factor considered by them while choosing a bank.

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