South Africa

South Africa is at number 8 on the customer experience index with 74.9 percent.The four largest banks in South Africa are Absa Bank, First National Bank, Ned bank and Standard Bank. Banking services in South Africa are as sophisticated as those in the USA and Europe. There are ATMs in cities and towns; the country has also introduced cell-phone banking which is aimed to help the poorest in the most remote areas to take advantage of banking facilities.

Czech Republic

Czech Republic is at number 7 on the customer experience index reading 74.7 percent. The banking sector in the country is a performing and profitable business, playing a key role in the development of the Czech economy. During the global financial and economic crisis of 2008-2009, it demonstrated a high degree of stability along with significant levels of innovation and development of banking services.

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