JANUARY 20199Mobile applications adopting IoT can guide a traveller through stations where the announcement or signage could be in a language foreign to the traveller or through airports having multiple terminals or airports which are huge in terms of areatial days in the industry when I was in hotel industry. One thing which impresses the guest most is the per-sonalization aspect. IoT is enabling mobile applications to control many aspects of a room including enabling the app to be used a remote control for television and sometimes guests are checking into hotel without queuing up at the reception since they are given access to rooms via mobile apps. This personalization made the guest feel special and gave a sense of being at home. App based locks which are difficult to tamper with gives the guest a sense of enhanced security. In some cases travelers are in a major destination and in a place of attraction and very close to another one which they had not planned for initially or may have been unknown to them. Once a guest went to Dubai and got to know about the Miracle Gardens which is seasonal and not open to public throughout the year. He was intimated by a location sensor enabled mobile app and since he was pretty close to the garden it was suggested to him for paying a visit.IoT has already hinted at its usefulness and the way it can make the life of a traveller very easy. It is also going to be a game changer in terms of how custom-er acquisition is to happen as it can give a good idea of traveller's likes and dislikes and help in profiling of customers too.
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