siliconindia | | October 20194With chatbots, artificial intelligence (AI) and other forms of automation sweeping and taking over every discussion panel while mixed talks about the shifting role of support; the question about the future of this space became both relevant and timely. It's a challenging time for the industry. Futuristic AI-powered technologies are mesmerizing us with utopian promises of systems that can anticipate our every need. But at the same time, not realizing and fueled by this promise, we are gradually becoming increasingly intolerant of antiquated, unintuitive systems and the script-reading call center agents that support them. Let alone, the underwhelming experiences when the tickets are raised and forgotten, only to be asked every time the grieving customer calls a second time for a resolution. One picture is clear as crystal- C suites are facing a fairly comfortable business workflow. New technologies like Cloud computing, Big Data, Mobility and In-memory computing are redefining the way IT industry serves the business. A major transformation was fuelled by business applications. For the IT support & services industry, it means a shift from system integration to services integration and from a people-led and technology-assisted approach to one that is technology-led and people-assisted. In other words, most standard tasks and processes will be executed by increasingly autonomic systems that are data-driven, cognitive, and automated. The global sourcing market in India continues to grow at a higher pace compared to the IT-BPM industry. India is the leading sourcing destination across the world, accounting for approximately 55 per cent market share of the USD 185-190 billion global services sourcing business in 2017-18. Indian IT & ITeS companies have set up over 1,000 global delivery centres in about 80 countries across the world. India has become the digital capabilities hub of the world with around 75 per cent of global digital talent present in the country.At this juncture, we at SI tech thought we should bring together the 10 Most Promising Tech Support companies that have made a great difference in the technology intake of many tier 1 and tier 2 enterprises and I certainly hope these vendors will do the same for your business too.Let us know what you think.Chitra MishraSpecial Editoreditor@siliconindia.comEditorialIT Support- A New Industry All Together Vol 08 · Issue 3-1 · October, 2019 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Special Editor Chitra Mishra Editorial Team Ananth.V Avinash Roy Imelda Tarzania John Roshan Anto Srrayvinya OLM Sujith Vasudevan Trisha Pragya Advertising Managers Editorial queries editor@siliconindia.com To subscribe Visit https://www.siliconindia.com/subscribe/ or send email to subscription@siliconindia.com Cover price is Rs.150 per issue. Printed and Published By Alok Chaturvedi on behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Editor Alok ChaturvediCopyright © 2019 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.advertise@siliconindia.comGroup Art DirectorAshok KumarCirculation Manager Magendran PerumalVP - Sales & Marketing Virupakshi Pattar Visualisers Mohana Krishnan Vetrivel SAmeet Kumar Sahoo Nagendra Kumar Anupreethi Danila Madan D SNoidaGarima Anand Rohit Raghubanshi2nd Annual2019 IndianDefence Conclave Organised byThe interim Union Budget 2019-20, presented in Parliament on February 1, 2019, allocated INR 4,31,011 crore (US$ 60.9 billion1) to the Ministry of Defence. Of the Ministry of Defence's total allocation, INR 3,01,866 crore ($42.7 Billion) is earmarked for what is conventionally termed as the defence budget.The capital expenditure is projected to grow at an accelerated pace in the Indian aerospace & defense market propelling it to an estimated size of USD 23billion by 2024. Growing focus on indigenous manufacturing and targeted spends of USD 130 Billion on military modernization in the next 5 years, will open up long term opportunities for private sector manufacturers and MSME's engaged in supplies of raw materials, components, assemblies and subassemblies significantly as India realizes its objective of self-reliance.At the Indian Defence Conclave 2019 you will witness some very interesting presentations from our expert presenters, highly interactive panel discussions, educative technical workshops and a very exclusive opportunity to network with your industry peers.Adrian White | Tel: +91 96205 71845 | Email: neil.white@traiconevents.comGet in touch with usCMde M.P Anil Kumar Chief Information Security OfficerIndian NavyDr. U Chandrasekhar Program Director Wipro 3DShri. Saurabh KumarDirector General - ChairmanOrdinance Factory Board Commodore Anil Jai Singh Vice PresidentIndian Maritime Foundation SPEAKERSMedia PartnersExhibitorPresent Supporting AssociationsSilver SponsorsGold SponsorNCUI Auditorium & Convention Centre Delhi, India07th & 08th November 2019
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