siliconindia | | December 20198HOTEL MANAGEMENT & ITS CURRENT SCENARIO IN INDIABy Kush Kapoor, CEO, Roseate Hotels & ResortsHaving recently taken over the reign of CEO for the company, Kush has earlier served as the Area General Manager of Roseate Hotels & Resorts. Holding 17-year of experience in the hospitality industry, he has been crowned with several prestigious awards. OpinionIN MY HOW HAS SPACE FOR HOTEL MANAGEMENT EVOLVED OVER THE YEARS? PROVIDE INSIGHTS INTO THE KIND OF INNOVATIONS THAT THE SECTOR HAS EMBRACED OVER THE YEARS.The hospitality industry has evolved multifold over the years. The most breakthrough ones I have observed are Artificial Intelligence and Smart Technology that general managers and owners alike are getting included in their hotels to keep a constant connect with guests. Ipad controlled rooms are widely used now in hotels and resorts with a one-button access to all room functions such as lights blinds television, music and temperature control. Voice command enabled guest room control and heat & light control through sensors is also being used in a lot of hotels.Guest privacy is of utmost importance in hotels, and whether technology or not, it is to be protected. With progress in technology, data security is also fortified to ensure guests get a seamless experience without compromising their privacy
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