siliconindia | | October 20179Given how millennials form a majority of the consumer as well as employee base, it would be way too risky to leave social media out of the business growth narrativesolutions as part of their system. Be it making apps available for download or ensuring bank accounts are opened up within five minutes on the same app, the banking sector has mobility to count on for their brilliant growth. It would be tough to find a bank that does not provide some mobility solu-tion, and they keep the ball rolling by constantly upgrading these to match the growing needs of customers and industry alike.Robots & Bots Got Your BackWhile there's no denying that busi-nesses still outsource labour-intensive processes for the lack of employees who are skilled enough to pull off the actions. Would they continue doing so if there were software programs that could reduce the need for such repetitive human effort? Probably not; This is where Robotic Process Automation comes in, and serves the purpose by mimicking business pro-cesses and tasks to ensure they mirror human action, thereby augmenting humans. It makes business massive-ly profitable by ensuring talented employees are not caught up with the mundane tasks of repetitive deci-sion-making and collating data from several sources. Employees can then focus on objectives that are more cru-cial to the growth of business. Moreover, robots rarely take or need holidays; hence an organization that employs them shall never have to worry about this particular resource ever being unavailable. With RPA, a business gets an employee who gets mundane tasks done faster and more efficiently as well as at a constant pace, sans any extra costs being in-curred. Happy customers are a perk, given how bots can be trained to make sensible and sensitive customer communication, without getting hurt at rude customer behaviour.An IoT of Difference The IoT a.k.a `Internet of Things' is coming up fast and is expected to take almost every industry by storm. Be it a person with a heart monitor or a smartphone or driverless public transit systems, the world is on its way to ensuring almost every spec of existence has an IP address to it. Smart cities with all-time video-sur-veillance and driverless parking lots are making life a lot smooth-er, easier and faster. It is no rock-et science then that not only busi-nesses, but everything from waste to water to disaster management is on their way to becoming a lot less human-labour intensive. The Social Media Savvy Third Platform Commonly known as SMAC, the platform born out of inter-depen-dencies between social media, cloud computing, and analytics is the next big thing so far as business growth and efficiency is concerned. Human intelligence remains important, but is often not enough for businesses and organizations to grow and sus-tain. Bringing in artificial intelli-gence makes data smarter instead of throwing heaps of non-segregated data onto organizations. By decod-ing both structured and unstructured data, BPM topped with SMAC can make decision-making processes a lot faster and also ensure remedial actions are more efficient, especially handy when dealing with an agitat-ed customer. Given how millennials form a majority of the consumer as well as employee base, it would be way too risky to leave social media out of the business growth narrative. Almost every popular organization and business out there in the market owes their fan-base to the power of social media. Social media is what most customers carry with them on their mobiles no matter where they go. A business which does not cash in on such a medium to enter the minds and memories of customers would lose out on a massive opportunity. Most of this involves moving a lot beyond initial experimentation, but change is the only constant. In the 21st century, a strong BPM platform sprinkled with upcoming technology is the sure shot road to success. Virender Jeet
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