siliconindia | | September 20188In My OpinionBy Pallavi Srivastava, Asia Pacific & Greater China Talent Leader, Global Technology Services, IBMIBM is a leading cloud platform and cognitive solutions company that has been restlessly reinventing since 1911, and are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countriesI n the most recent Febru-ary Think2018 confer-ence in U.S., IBM's CEO Ginni Rometty, spoke about this being an `ex-ponential moment' when technology and business together will become disruptors ­ a cycle that typi-cally happens every 25 years. She called out that today, AI as a technology - man and machine together, will create far reaching changes in the way the com-panies today and the world tomorrow will operate. Like every other function, HR has also been exposed to this transforma-tion and AI enabled technology is the next frontier for Talent solutions. Even as we debate and analyze the pitfalls or benefi ts of AI, from robots taking away our jobs to faster and more accurate hiring decision support, future focused organizations have already begun ex-perimenting and leveraging AI for rich-er solutions, higher productivity and personalized talent management. It is now a proven differentiator that keeps talent and therefore their companies, ahead of the competition. The shift to an AI enabled platform presupposes that an organization has started on the digital transformation journey and has some of the basics in place ­ a public or hybrid cloud tech-nology platform, a robust data ana-lytics practice, and an internal man-date of innovation and technology adoption, pervasive with leaders and employees alike. Given that the mobile enabled workforce of today (and tomorrow) is seeking a technology driven positive experience at the work place and ap-proaches it with a customer mindset, it is critical that the HR transformation journey towards AI enabled solutions also evaluates the value of these invest-ments from the lens of Employee's ex-periences, rather than cost saving. This base approach will also ensure that the right Talent solutions are piloted fi rst, the choice of vendors in the eco-system is made appropriately and the readiness and adoption of a solution is maximized. Six Primary Levers will Enable this Journey.Strategy & Vision: What work expe-riences designed through AI enabled technology will generate highest im-pact in employee value propositionTechnology: What technology enable-ment is needed to drive the analytics, insights and best-in-class work experi-ences to employees?Skills: What Skills are needed in HR and employees to harness the power of data, technology and the ecosystem for LEVERAGING AI FOR HR: THE SWEET SPOTS ARE IN THE EMPLOYEE EXPERIENCE JOURNEYPallavi Srivastava
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