siliconindia | | December 20184The global outbound telemarketing market is envisioned to exhibit a CAGR of 3.7 percent over the period between 2017-2025, rising to a valuation of $12,201.4 million by 2025 from $8,848.9 million in 2016, claims Tranparency Market Research. IT and telecom industries will remain key to this development, and the B2C segment will gain further traction with companies trying to create brand loyalty through such activities. But with new technology innovations taking the center stage, the call center service is undergoing a drastic change. Today's customers want more than just a good product/service. They want to connect themselves with companies who treat their customers as real kings, and are available 24x7 to fix their issues in the nick of time. Contact centers today play a pivotal role in cementing a strong relationship between their clients and their customers. Hence, companies are looking for a truly digital contact center that can redefine the customer experience from start to finish, using technologies like unified omnichannel communications and machine-to-machine communication. On the other hand, artificial intelligence is integrated into customer interaction for better customer service via predictive analytics. This will further deepen the connections forged between various media channels and streamlined call center response. Bringing to you some of such technologically advanced telemarketing companies who provide tailored telemarketing campaigns designed for each of their clients, is our current issue of siliconindia Magazine's, `20 Most Promising Telemarketing Service Providers - 2018'. We also bring to you the lis of `20 Most Promising Publishing Service Providers - 2018'. Do let us know what you think! Anamika SahuManaging Editoreditor@siliconindia.comEditorialTechnology will Change the Face of Telemarketing siliconindia Vol 07 · Issue 5 - 8 · December 10, 2018 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Associate Editor Susila Govindaraj Editorial Team Ananth.V Archee Roy Avinash Roy Imelda Tarzarina Krupa P. Dave Shefali Mathur Sophia Rohtagi Srrayvinya OLM Sujith Vasudevan Sushruth R Trisha Pragya Younus Ahmad Dar VP - Sales & Marketing Virupakshi Pattar Advertising Managers Editorial queries editor@siliconindia.com To subscribe Visit https://www.siliconindiamagazine.com/subscribe/ or send email to subscription@siliconindia.com Cover price is Rs.150 per issue. Printed and Published By Alok Chaturvedi on behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Editor Alok ChaturvediCopyright © 2018 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.advertise@siliconindia.comVisualisers S Sivasankar Vishnu T RGroup Art DirectorAshok KumarNoidaAshu Sethi Garima Anand Circulation Manager Magendran Perumal Abinas Patnaik Felisha Rita Rohit Kumar Ashwini D Naik
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