JULY 202281. What are the primary services offered by DFC Logistics?DFC Logistics is primarily a tech-enabled B2B and B2C logistics service provider. We are a full- stack logistics service provider whereby we do the first-mile pick-up, mid-mile, and last-mile delivery for our clients.We have three business verticals: parcel service, full truck/contract logistics, and warehousing. DFC Logistics also provides SMEs with short-term and long-term warehousing facilities ranging from 1 month to 11 months.2. How do they benefit small retailers across India/areas of operations?India has over 65 million MSMEs, but these SMEs can only process limited orders due to size and capital constraints. DFC provides a cost-efficient, fast and reliable logistics solution for these smaller orders, ranging from a single parcel to a full truck. We allow smaller retailers to keep their cost of transportation low by allowing them to call for goods as per the demand in their local markets. This way, they block less capital and don't have to spend excess capital on storage facilities.Our current operations are in NCR, Punjab, Uttar Pradesh, Bihar, Jharkhand, and West Bengal, but we have ambitions to go pan India in the next five years. We currently have 3 sorting centres, 35 booking offices, and 32 branches. Our goal for this year is to open 30 new delivery offices in West Bengal and Uttar Pradesh. Furthermore, we also plan to open booking offices in Rajasthan.3. How do you maintain DFC Logistics' growth? Also, could you please shed some light on your expansion plans?To maintain growth, DFC has to continue increasing its branch count and the number of pin codes we serve. We currently deliver to over 6000 pin codes covering 32 districts. There are 755 districts in India. By 2027, we have a target of expanding our presence to 300 cities and towns across India. As the number of branches increases, we have to ensure positive unit economics of each branch, as we have done in the past. DFC Logistics is a bootstrapped startup. We will continue to reinvest our profits into building our infrastructure, like warehouse capacity and fleet size, to better serve our partners.EDITORIAL EXCLUSIVE"BALANCING GROWTH WITH PROFITABILITY IS A BIG CHALLENGE IN THE LOGISTICS SECTOR," SAYS KARAN DHILLON OF DFC LOGISTICSIn Conversation with Karan Dhillon, CEO of DFC Logistics - Understanding the Indian Logistics Sector
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