OCTOBER 201919ervices have come a long way in the last two decades: From hu-man enabled, personal and intelligent to what we know as ser-vices today: self-serviced, cloud hosted and technology pow-ered services. The question I want to raise here is: With the penetration of AI, will those services become bot enabled, person-al and intelligent? The only difference from the past to future in that case will be the lack of human at the front-end. Let us explore this concept more.Automation of Tasks is Not A New PhenomenonWe have been in that continuum since the Industrial revolution that started a few centuries ago and we continue to automate more and more mundane tasks as we speak. Currently and in the near future, those tasks would be automated to the extent of being unmonitored and system-ini-tiated. No prizes for guessing, this will essentially be powered by ad-vancements in Artificial Intelligence. Whether it will impact jobs in the near or long term and how much will be the impact is a different topic al-together. My focus here is to bring to forefront, the opportunities around this technology and how to capture them?Let's start with the basics: What is Artificial Intelligence? AI can be defined in many different ways, but this is what I find most cogent: AI is the capability of a machine to imitate intelligent human behavior. It means that those machines would be able to process information like hu-mans do, reason with the information, generalize, learn from experience, and make decisions. As humans move up the value chain of performing tasks, AI can rise to the occasion and take up tasks that those humans find mundane and not worth their time.Headquartered in Bangalore, Think Design is a leading UX Design agency offering a suite of design services that include User Experience, Mobility, Service Design, Digital Transformation, User Research, Agile UX, and many others.AI POWERED SERVICES: A DISRUPTOR AROUND THE CORNERBy Hari Nallan, Founder & CEO & Eeshwar Chopraa, Dynamic Marketing Public Relations Expert, Think DesignCEO INSIGHTSSHari Nallan, Founder & CEOEeshwar Chopraa, Dynamic Marketing Public Relations Expert
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