siliconindia | | September 20184siliconindia | | June 20175siliconindia | | February 20172Pay Per UseFull-Stack TeamFlexible ContractsOnsite / O site ModelVaried Tech PlatformsRENT TECH DEVELOPERS IN YOUR CITYFOR DEVELOPERSFOR CUSTOMERS· Work as an Entrepreneur.· Work on more than just one technology.· Cool teaming process, no hierarchy.· Balance work and fun.THE BENEFITS· Submit the request, rest we do for you.· Entire recruiting process with one click.· No lock-in, No surprise invoices.· Get the right kind of technical talent.90+18+89+45+DOMAINEXPERTISECUSTOMERSONBOARDEDDEVELOPERSRENTEDREPEATCUSTOMERSwww.developeronrent.comOUR SUCCESS JOURNEY+91 74111 21199Follow us ondeveloper@developeronrent.comWithout an ounce of doubt, customer will always remain the king and the lifeline for every business. Hence, a responsive and good customer service becomes essential. With the number of calls on contact centers increasing with every passing day, the implementation of IVR has become paramount to put a check on the increasing human-cost and deal with primary customer service functions. However, with the technological innovations breaking new records each day, IVR solution providers are turning `Press One for X' into something much more unique. Though traditional IVR systems still occupy a larger space in small businesses, larger, more complex companies need more personalized interactions with their customers. The use of chatbots and artifi cial intelligence will help solve this longstanding problem, as chatbots possess the potential to provide more natural, smoother and better customer experience. But how can a business depend on a bot to close a deal? The analytics around measuring performance will have to be adapted now, as chatbots are being used as the fi rst line of communication. It is not just about adopting a new technology, but also about leveraging the right set of tools to test it out and measure the outcome. The use of speech recognition in IVR will also increase in the coming days, leveraging which businesses can do much more. For instance, an IVR with speech recognition capabilities can understand what the caller says and even detect their level of stress. This will help detect the unwanted or critical situation much in advance and immediately direct the call to specifi cally trained executive to handle the case on priority. Looking at these advancements, MarketsandMarkets claims that the IVR market will reach $5.54 billion by 2023, growing at a CAGR of 6.83 percent during the forecast period. Crediting this growing sector, siliconindia brings to you `10 Most Promising IVR Technology Solution Providers - 2018'. The list comprises of 10 emerging/established IVR companies who have been addressing the need of their customers very precisely with their cutting-edge solutions and technologies.Do let us know what you think! Anamika SahuManaging Editoreditor@siliconindia.comEditorialAI & Chatbots will Transform the IVR Industry siliconindia Vol 07 · Issue 2 - 10 · September 6, 2018 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Associate Editor Susila Govindaraj Editorial Team Ananth.V Imelda Tarzarina John Roshan Anto Krupa P. Dave Shefali Mathur Sophia Rohtagi Srrayvinya OLM Sujith Vasudevan Sushruth R Trisha Pragya Karthik Acharya Yonus Ahmad Dar VP - Sales & Marketing Virupakshi Pattar Advertising Managers Editorial queries editor@siliconindia.com To subscribe Visit https://www.siliconindiamagazine.com/subscribe/ or send email to subscription@siliconindia.com Cover price is Rs.150 per issue. Printed and Published By Alok Chaturvedi on behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Editor Alok ChaturvediCopyright © 2018 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.advertise@siliconindia.com Visualisers Vetrivel S Siva Sankar SGroup Art DirectorAshok KumarNoidaGarima Anand Ashu SethiCirculation Manager Magendran PerumalDo let us know what you think! Ameet Kumar Sahoo Kavitha Shashi Ranjan Shivam Tripathi
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