siliconindia | | June 20194The use of IVR surely helps companies maximize customer satisfaction at a minimum cost, but listening to lengthy menu options can significantly lower the customer experience. There is no ounce of doubt that IVR is here to stay, but automating the service selection, caller identification, self-service and caller preparation are the way forward. Combining robotic process automation with human connection, where bots deliver self-service and still provide path to speak to a live agent is the future of IVR. On the other hand, using an AI engine with an IVR system will create smarter self-service, while also easing the applications to process natural speech input intelligently. The result? A smarter application that understands caller intent. And if you wish to create a chatbot that works in real-time with your voice channel, integrating it with AI into your IVR will do the magic. With such smarter moves, the road for the IVR market to reach a whopping $3.7 billion by the end of 2023, growing at a CAGR of seven percent does not seem far-off. If you are looking for a smart IVR or making your existing IVR smarter, you need to have technology partners who themselves run on bleeding-edge technologies. To help you with that, siliconindia Magazine brings to you `10 Most Promising IVR Solutions Providers ­ 2019'. The list features some of the most eminent names from the industry who hold years of experience in providing simple-to-use yet highly advanced AI-enabled cloud based IVR systems, enriched with extraordinary features & innovative customization to empower businesses to custom design the call flow without much technical knowledge needed. Read to know about them.Do let us know what you think!Anamika SahuManaging Editoreditor@siliconindia.comEditorialAI + Chatbot = Future of IVR Vol 07 · Issue 11 - 1 · June, 2019 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Associate Editor Susila Govindaraj Editorial Team Ananth.V Avinash Roy Imelda Tarzarina Srrayvinya OLM Sujith Vasudevan Trisha Pragya VP - Sales & Marketing Virupakshi Pattar Advertising Managers Editorial queries editor@siliconindia.com To subscribe Visit https://www.siliconindia.com/subscribe/ or send email to subscription@siliconindia.com Cover price is Rs.150 per issue. Printed and Published By Alok Chaturvedi on behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Editor Alok ChaturvediCopyright © 2019 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.advertise@siliconindia.comVisualisers S Sivasankar Vishnu T RGroup Art DirectorAshok KumarNoidaAshu Sethi Garima Anand Circulation Manager Magendran Perumal Ashwini D Naik Indranil Chakraborthy Rohit Kumar Sanjana Mohanty
< Page 3 | Page 5 >