siliconindia | | JUNE 20259Case Studies: India's Hidden GCC PowerhousesRTX Corp's Bengaluru GCCOverview: RTX Corp (formerly Raytheon Technologies), a global aerospace and defense powerhouse, is aggressively expanding its GCC in Bengaluru. It's tasked with developing digital twins, predictive maintenance systems, and AI-driven simulations for aerospace components.Impact: The GCC is co-creating intelligent aircraft maintenance platforms, reducing unplanned downtime and improving fleet readiness for global aviation clients. It has also pioneered digital twin technology that simulates real-world performance in mission-critical defense systems.What Makes It Unique: It showcases how a high-security industry like aerospace is trusting Indian GCCs to lead product development not just support. The strategic alignment of innovation with business continuity makes this a standout case.Provenance (UK) - Pune GCCOverview: Provenance, a UK-based social impact tech startup, opened a small but high-impact GCC in Pune, India. The center focuses on building blockchain-based solutions that verify product claims and trace ethical sourcing in global supply chains.Impact: The Pune team developed a lightweight blockchain platform that allows small brands to authenticate claims like `organic', `cruelty-free', and `fair trade'. This has increased transparency for end consumers and helped Provenance scale faster across EU markets.What Makes It Unique: This small GCC integrates directly with UK product teams and operates more like a product lab than a support center. The team in Pune has full ownership of features from ideation to deployment.Upfield (Netherlands) ­ Hyderabad GCCOverview: Upfield, known for brands like Flora and Blue Band, built a green-focused digital center in Hyderabad to support its sustainability goals and operational transformation.Impact: The Hyderabad GCC developed AI tools to track carbon emissions across the supply chain and optimize plant-based product distribution based on real-time demand analytics.What Makes It Unique: It's one of the few AgriFood GCCs in India focused entirely on sustainability tech. The team's AI-powered emissions dashboard is now being adopted by other markets within Upfield.Mohua Sengupta, Managing Director, Mashreq Global Network, says, "As global businesses navigate layoffs, GCCs are poised to absorb roles, solidifying their contribution to India's economy. The GCC journey reflects a transformation from cost-centric to skill-centric, underscoring its enduring significance and growth potential. Over the years, Indian GCC sector has indeed become a `Volume + Value' creator through initiatives, such as demonstrating resilience, sharing success stories of global players, and creating awareness about the government incentives and ecosystem".The Untold Challenges of GCCsGlobal Capability Centers (GCCs) play an important role in determining global tech strategies, but become locked in thick barriers that hamper operations. Hiring new talents and keeping talented workers in the company are major problems, particularly because mid-sized GCCs have difficulty attracting new hires and retaining an ongoing team. Guaranteeing that skilled workers are retained implies paying competitive wages, high career development and training opportunities, and constant learning opportunities.At the operational level, GCCs face challenges during streamlining, regulation management, and infrastructure challenges, such as inconsistent power and internet services. Adherence to high customer standards and guaranteeing the installation of effective cybersecurity frameworks are major challenges that are long-term in nature. Digital transformation exacerbates current operational challenges.This means that GCCs should be keen to manage these barriers through innovation and continuous improvements with an intent to project their strategic value as partners rather than just an operational backend. In order to do so, GCCs must highlight the necessity to address skills shortages, develop partnerships, and remain flexible with constant transformation.Wrapping It Up!As the global business landscape continues to evolve, GCCs will be even more critical in shaping the tech approaches in organizations. As they are distinguished by innovation, adaptability and operation efficiency, GCCs are of great importance for multinational corporations in the current fast-changing world. The strategic placement, available talent pool, and innovative thinking of GCCs makes them the main forces for shaping, not simply supporting, global tech strategies.
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