siliconindia | | September 20189If you own or manage a hotel, your foremost priority is to endow with the highest achievable level of hospitalityof the hotel. It helps in determining the position of the hotel within the industry and also, guest-employee interaction helps in measuring the employee performance as well. Guest satisfaction in terms of ratings/reviews very strongly help in cutting competition these days. Many a times, the hotel acquires new customers based on these ratings/reviews. The existence of a hotel demands a steady flow of guests. To cope with the shifting reality and to draw great number of customers, innovations need to be introduced quite often in the hospitality industry. These times are the ones during which the hotel considers the Guest satisfaction the most. Naturally, the task is to make sure that these innovations do not impact the guest satisfaction negatively. If you own or manage a hotel, your foremost priority is to endow with the highest achievable level of hospitality. By doing this, you'll help them have a fun retreat or productive business trip. It's important to ensure they'll remember their stay at your hotel in a positive way.Gone are the days when customers were just pleased by a greeting and a smile. They want more in terms of services; they want their stay to be memorable and a one-of-its-kind experience. Exceptional guest service is crucially important in all businesses. It's the primary point of contact between the guest and business representative or staff. It is the first chance a business gets to astonish and create a lasting impression. For the guest to return, a need to deliver what was promised is supreme, and perfect if you can exceed expectation where possible.Great service makes the guest feel like the hotel cares about them, which in-turn converts into a long-term relationship that means much more than just a sale. For hoteliers, learning how to constantly innovate to meet high expectations and provide good service is one thing they must not forget. The guest should be the centre of the universe, and services should be designed around them. To conclude with, no matter what role we hold in a business, we all know if we respond to customers' requests quickly and efficiently, chances are that they will stay with us, which naturally has a positive impact on the hotel revenue.
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