siliconindia | | March 201819Bespoke Services Through a blend of inbound and outbound communication and om-ni-channel support, Thinktel engag-es in rendering customer services to various telecom companies, banks/financial services, non-profit organi-zations, insurance, utilities, and many more via e-Support, Debt Managing processes, Risk & Credit processes, Tele-Marketing & Services, Payroll Management and Donor Acquisition programs. Thinktel's well-trained field force covers the purchase, logis-tics, installation and maintenance of POS machines, trains the merchants and scrutinizes complaint & service calls via its contact centre (adheres to TRAI regulatory) on real-time basis. The well groomed Contact Center & Backend team is all out in customer communications and management.Deploying specially designed software that ensures to provide full text and character-level validation, it also proffers data entry services eliminating multiple proofing cycles. Moreover, comprehending the bur-geoning political and social scenar-ios in India, Thinktel partners with NGOs in fundraising by acquiring, retaining and upgrading their donor base, renders long-term support via its contact centre, and arranges fund-raising events via its field force and outreach activity. Hybrid Think Tanks To deliver these services efficiently apace with emerging technologies, Thinktel's in-house team has deployed Dialer systems, DBMS support and other technologies for call recording & monitoring systems and QC. Besides, its IT team ensures that the firm's employees understand, manage, respect and adhere to clients' security policies that entail restricted data access and prevents sharing it to third parties. Thinktel ascertains that the in-house certified team conducts training programs on all the latest developments in business processes and its team of experts from diverse streams get trained and certified by the clients to procure a complete insight on their products and process. Growing its revenue at a 15-20 percent rate YOY organically with fixed performance-based revenue model, Thinktel aims to launch a mobile app to integrate its services and make its brimful of features readily available. Spread across 13 states of India, it is on the verge of starting its base in UAE by 2018 and envisages to extending its offices across Europe, America and the tier-2 & 3 cities of India. Deploying specially designed software that ensures to provide full text and character-level validation, Thinktel proffers data entry services, eliminating multiple proofing cycles
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