NOVEMBER 201619company's strategically designed ser-vices facilitate its clients to expand their market share, acquire more cus-tomers, increase sales and enhance customer service. "We want to work with our clients in the way that makes the most sense for their needs, budget and timeline. We are working in all domains and cater to a wide range of clients globally which extends our ex-perience and ability," he further adds.Trounce's outbound call center serves as its client's (B2B & B2C) ex-panded sales or telemarketing team to accomplish outbound call projects such as Lead Generation, Telemarket-ing & Market Research survey ser-vices, regardless their target audience and specific needs. "Since geographi-cally, India is located in 8-12 hour window, we can offer 24x7 services to our clients by leveraging the time zone difference," proclaims Manish Kumar, AGM, Trounce. Trounce's approach to BPO is based on sound research, proven techniques, and solid data. Specializing in managing a large number of outbound call centre op-erations, Trounce offers customized voice and web-based services to the customers worldwide.Trounce offers a full spectrum of Inbound BPO solutions that help its clients to increase revenue, reduce costs, increase operational efficiencies and better delight their customers. The company increases professional-ism and boosts customer satisfaction with its flexible and affordable in-bound call center solutions. "Whether your outsourcing goal is to retain customers, increase revenue, gener-ate sales or reduce costs, we have a solution that can help administer each step of your consumer life cycle," as-serts Akash.Understanding that back office processes are the backbone of the business, Trounce adeptly designs and manages solutions that improve its client's overall operational effec-tiveness. Trounce is also foraying into the middle-east and gulf market for augmenting the staffing solutions of the reputed organizations with its consultation services.Properly Motivating EmployeesThe task of containing attrition and maintaining the efficiency of talent pool to achieve a desired goal is the most challenging task of organiza-tions worldwide nowadays. Well! Not for Trounce. Tremendous credit to the incentive plans and culture it has implemented, the company stands apart with an attrition rate of 12-14 percent in mid & higher levels, and 18-20 percent in entry level, which is quite impressive for an Indian BPO company."When people in your organisa-tion are satisfied and are happy to work, you will be able to deliver better quality services in the market," asserts Linto. "I will never forget the days when I was struggling as a Customer Care Executive; therefore I ensure that the incentives and benefits are ex-tended to the lowest level employees as well, which truly is the backbone of the organization. At Trounce we aim for an inclusive growth," says Akash.Trounce keenly promotes an open culture that encourages feedback and responds actively to transform it into action. Each of its new recruit goes through a training session of more than two weeks by various experts and HODs to meet the standards of Trounce.Broadening TerritoriesThe management of Trounce has al-ways been keen on effectively utilizing the human resource at the helm to be more cost effective and be more effi-cient in the task undertaken. It plans to set up operations in Tier-II & III cities for a better reach and to tap on the skilled workforce that exists be-yond cities to reduce the cost of op-erations. Looking to extend its footprints in various new industries and locations, Trounce is currently in the process of setting up its office in Dubai and also intends to establish its facility in Aus-tralia, UK and U.S. Offerings:· Inbound Call Center Solutions: Inbound Web Chat/E-mail Sup-port, Inbound Sales, Inbound Customer Service/Help Desk/Re-tention & Inbound Order Taking Services· Outbound Call Center Services: Appointment Setting, Telemar-keting Services, Market Research Surveys, Collections, Follow Up Services, Fund Raising, Voice Broadcast & Data Cleansing· Back Office Processes: Procure to Pay (Accounts Payable), Order to Cash (Accounts receivable), General Ledger & MIS, Fixed As-set Accounting, Bank Reconcilia-tions, Inter Company Reconcilia-tions, Invoice Preparation, Payroll Processing and MIS & AnalyticsVerticals: Telecom, Banking, Con-sultancy, Renewable Energy, Heating Systems, Career and Data AccumulationOffices: Delhi (Headquarter), Lucknow, Bangalore & ChandigarhLal Singh
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