siliconindia | | September 20188IN MY OPINIONBy Neeraj Lal, Vice President & Cluster Head, Rainbow Children's HospitalsHeadquartered in Hyderabad, Rainbow Children's Hospitals is India's leading child care hospital chain having over 17 years of proven excellence in offering high quality healthcare services in the areas of child care, women care, and fertility.'Q uality' is a word that we use every day; what exactly does it mean in a Hospital? All of us want goods and services to be of a `good quality' or `high quality', if possible. All of us know that to get anything of a `high quality', more effort needs to be put-in and the cost may be a little higher, yet we justify the higher efforts and cost with phrases like No Compromise. In hospitals, now `Quality' is a separate department. What is Quality? There are numerous ways of looking at Quality, apart from being best, Quality may also be thought of as `Value for Money'. This means that we get goods or services of a fairly good quality, yet the cost is not very high. Naturally, this idea of quality is popular with the consumer, but the supplier will have to bear higher costs to maintain quality and yet offer quality services at a lower cost to QUALITY IN HOSPITALS
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