siliconindia | | March 20209and innovations, with a promise of transforming organizational HR and employee Learning & Development (L&D) just a little bit each time.Given the rising focus of organi-zations to future-proof their work-force and achieve long-term sustain-ability, it really shouldn't come as a surprise if HR and employee L&D achieve a stronger footing in India's corporate landscape. And, with the global eLearning market on a growth trajectory, it is up to businesses to get ahead of the curve, and start plan-ning and strategizing to leverage the newest trends for the coming years.Current HR & Learning Technology (LMS) TrendsThe future of HR and L&D demands agility and a transformed and ever evolving approach to workforce skill-ing and talent management. Just like online shopping and video stream-ing, today, we have access to knowl-edge and learning anytime-anywhere at the click of a button. This ease of access, coupled with advancements in Artificial Intelligence (AI) and au-tomation technology, has given rise to a flurry of emerging trends. Here are four key HR and LMS trends that are set to gain a stronger foothold in 2020 ­ 1. Artificial Intelligence (AI): Gartner suggests that AI bots will power 85 percent customer service interactions in 2020 and 20 percent business (training) content will be created by AI. AI continues to enable HR and L&D leaders to deliver em-ployee training through innovative LMS solutions that were unheard before. And with the availability of limitless amount of data in organi-zations waiting for analysis to draw actionable insights, there is no doubt that AI will have a massive impact on L&D. Few common benefits of le-veraging AI-powered LMS solutions in training include content develop-ment, training need analysis, natural language processing, virtual instruc-tor, tracking and feedback, among others. 2. Learning Analytics: Led by the overwhelming amount of data or-ganizations now possess, it has be-come a business priority to analyze that data and evolve the business in today's fast changing digital land-scape. And one of the industries where analytics is quickly making a huge difference is the learning indus-try. Learning analytics (via the LMS) has become a major driver of improv-ing learner experiences, and hence L&D outcomes. Today, 80 percent of organizations use or are set to use learning analytics as per a research study by IDG. Enterprises, govern-ments, educational institutions and SMBs alike, who have had tons of data, are finally starting to join the dots between data and insights using learning analytics.3. Learning Experience Platforms (LXPs): Today, organizations are able to automate and track learning activities across diverse touch points anywhere and in real time, which has clearly elevated the expectations from employee skilling programs. HR and L&D professionals are wel-coming the technological transfor-mation, including the introduction and emergence of the Learning Ex-perience Platform (LXP). Although Amit Gautam, Founder Director
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