FEBRUARY 20199importance at every stage of Business.Build Awareness of Standards /Requirements, try to use the same team working on a particular customer standards for similar projectsKnowledge enhancement ­ TrainingImprovement in Engineering Basics ­ It is found major mistakes are seen in the basic levels, like part manufacturing process, Design rules and requirements.Collect Lessons learnt and apply the learning in all future work.Exposure to Practical Shop floor activities / Understanding Manufacturing, Sending engineers to the Onsite / Manufacturing facilities to see and understand the basic manufacturing issues, which will help to avoid quality issues during execution.Reduced dependency: With the right knowledge on the job, depending on customer to give the solutions must be avoided. Engineers to follow:Study all Standards and Specification of the project, completely study and understand the process / manufacturing requirements. Collect all references, try to print all relevant standards / references for ready reckoning. If in doubt ­ Ask and clarify first with internal team and managers, If solution not found internally, ask customer and clarify.Get the self-satisfaction on the quality delivered. Self QC to be done meticulously following the checklist. Managers to follow:Manpower deployment plays a key role in the quality of the Outputs. To err is human, but to err in work is not acceptable. Adequate Manpower to be planned and deployed to carryover all functions of the work process.Manpower experience levels to match the requirement of the customers. Customer expects the work is done by experts. Shortage in Manpower leads to Effort deficiency, which in turn adds pressure to the deployed manpower to deliver files in given time.All Leads must know the complete information of the project standards and requirements. Additional efforts must be put to acquire knowledge on specifications and standards. This must be propagated to the engineers working on the project.Last minute work, from an engineer, normally goes un-checked in the process, and hence pose a danger in quality levels.Allocation sheets & Check lists to be reviewed along with engineers during start and end of work.Adequate Checkers for the team to be planned, and involving the checkers from the beginning of the project, so that they have all the information about the project and filter the errors. Must not depend on the checkers for all outputs.Communicate all information to Team and Checkers by email, and also conduct team meetings to explain / discuss the requirements. Checkers to follow:· Collect all information on the Project. Create a Repository of references and standards specific to quality of deliverables.· Get involved in the project from the beginning. Gather Critical delivery requirements.· Create Checklists at different levels as described in further slides· Brainstorm the checklist requirements with Project managers, publish to customer and get the approval.· Read all Specifications of Project, ensure all working engineers follow them.· Checking need to be done 100% for all levels. No deviations accepted during checking. Suggest modifications in the drawings / feedback.· Ambiguous points need to be clarified or mentioned in the delivery notes.· Strictly follow the CAPA Analysis. Support QMS to identify & mitigate the errors.· Educate / Train Engineers for the errors and requirements. Quality Improvement ­ Action Plan ­ QMS / CAPA All Quality Check to be measured and Analysed for the severance and areas in which the errors re-occur, also QMS plays an important role in fixing the Quality metrics. The following are the methods in QMS towards Quality.· Capturing the Error counts · Categorise the Errors · Analyse the Impacts · Tabulate the Error Categories mapping the engineers work on it.· Capture Corrective Action Plans for the error category from each engineer, Team leader, Checker & PM.· Capture the Preventive Action Plans for avoiding future issues· Larger Error categories need re-training and aligning the engineers to the needs of the customer and minimise the error counts.· CAPA analysis and implementation plays a key role in the continuous improvement of Quality in an organisation. S. Prabha Shankar
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