siliconindia | | DECEMBER 20238The hospitality industry is evolving rapidly, thanks to the advancements in technology. Smart technology has become a game-changer for hotels, going beyond being just a trend and becoming a vital component transforming how the industry operates. This shift has significantly impacted customers' experiences, and hotels cannot afford to ignore it. By embracing innovation and service, hotels can tap into the transformative power of smart tech, which offers unprecedented efficiency, sustainable practices, and personalized hospitality. In this fast-paced environment, using smart technology is not an option but a necessity that will determine the future of the hotel industry."There is nothing wrong in the hospitality industry. It's emerging, evolving and adapting. Changes should be in the mindset of the business owners who are running these establishments", says, Gaurav Shetty, Director, Peninsula Hospitality GroupKey Smart Technologies Transforming HospitalityThe hotel industry has undergone a significant transformation by embracing smart technologies, which have fundamentally changed how they operate. The infusion of Internet of Things (IoT) devices, artificial intelligence (AI), and advanced automation systems has departed from traditional approaches, ushering in a new era of guest-centric services. Some notable examples include the integration of smart locks, which offer secure and convenient access, voice-controlled assistants catering to personalized needs, and seamless mobile check-ins that revolutionize the arrival experience. These innovations demonstrate a commitment to enhanced guest experiences, illustrating how smart technologies are reshaping the foundations of hospitality. Park Hotels has a dedicated mobile app that allows guests to customize their stay experience. This includes preferences for room settings, in-room dining, and other personalized services, providing a seamless and tech-savvy experience.Hyatt Regency Delhi has embraced mobile check-in and check-out services, allowing guests to complete these processes through smartphones. This not only saves time for guests but also contributes to a contactless and efficient check-in experience.Radisson Blu Plaza Delhi has incorporated robotics for various guest services. Robots are used to deliver amenities, provide information, and create a futuristic and memorable guest experience.Enhanced Guest Experiences through TechnologyThe introduction of smart technology in hotels has significantly impacted guest experiences by offering personalized services as a priority in hospitality. By utilizing data-driven insights and advanced AI algorithms, hotels can tailor services to individual preferences with remarkable accuracy. Technology is revolutionizing how guests interact with their accommodations, from customized room settings that align with guest preferences to using AI-powered chatbots for instant assistance. One notable example of this is Oberoi Hotels, which has seamlessly integrated AI-powered chatbots into its customer service, enabling quick and accurate responses to guest queries. This effective combination of technology and hospitality enhances efficiency and ensures that each guest enjoys a uniquely tailored and memorable stay.Efficiency and Operational ImprovementsThe hotel industry has undergone a significant transformation in operational efficiency with the infusion of smart technology in the dynamic landscape. Automated check-in kiosks, state-of-the-art inventory management systems, and user-friendly smart room controls have collectively alleviated the burdens on hotel staff, freeing up time for more personalized guest service. The real-time monitoring and data analytics tools empower hotels to fine-tune operations meticulously, achieving cost savings and an elevated standard of overall efficiency. This symbiotic relationship between technology and hospitality ensures that hotels navigate the complexities of modern demands with agility, thus presenting guests with an optimized and seamless experience. As smart technology continues to advance, hotels enhance guest experiences and position themselves at the forefront of an operationally efficient and technologically advanced industry.EDITORIAL EXCLUSIVETHE REVOLUTION OF SMART TECHNOLOGY IN TODAY'S HOSPITALITY INDUSTRY
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