siliconindia | | December 20208T he sudden and dramatic disrup-tion in the economic activities due to COVID-19 earlier this year has forced enterprises to radically relook at their ways of doing business. The urgency led to accelerated Digital Transformation initiatives across all the industries worldwide. Enterprises looked at digital technologies to enable their systems and processes to connect with the customers to serve their needs while ensuring their safety.Digital Transformation journey for any business or industry sector ostensi-bly starts by simplifying and streamlin-ing business processes; and then incor-porate digital technologies to automate as much as possible. It helps processes to be more efficient by reducing cost, time, resource requirements and in-creases speed and accuracy. Automa-tion can free up staff from mundane tasks and can empower them to serve more customers without burning out. Automation also enables scaling as and when needed to meet the needs of business without much additional cost and effort.Automation is not just focused on cost and operational efficiency; its benefits include safeguarding people from potentially hazardous situations and environments. Robots can help in doing dangerous tasks on the factory floors, in places involving heavy and dangerous machinery, in chemical and other hostile environments where hu-man lives can be jeopardized and any error can lead to grave injuries or loss of lives. CONCERNSWith all its benefits for the businesses, however, the automation remains a controversial topic from the human workforce perspective due to the nar-row focus of its scope and applicabil-ity towards replacing humans to do the job. The fears become even more real when we hear about the new trends in automation ­ from RPA (Robotic Process Automation) that used simple fixed rules, to IPA (Intelligent Process Automation) that combines AIML for more complex decision making and process orchestration to Hyper-Auto-mation that ultimately seeks to auto-mate the whole organization by creat-ing a Digital Twin of the enterprise. It does seem like that the goal of the By Avnish Mehta, Director - Digital Transformation, Collabera Inc.IN MYOPINIONDIGITAL TRANSFORMATION AND AUTOMATIONWith over 15,000+ professionals globally, Collabera Inc. offers Global 2000 companies comprehensive IT and professional staffing and services to help them achieve their business objectives.
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